# Senior Lead Associate - DWP & EUC Service

**Company**: Davies
**Location**: Viman Nagar, Maharashtra
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://davies.pinpointhq.com/en/postings/b26c01f7-66c5-43e5-b9c3-0a9c2ca39020?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-lead-associate-dwp-and-euc-service-810c3944-233/

## Description

The Senior Lead Associate - DWP & EUC Service is a senior technical specialist responsible for the engineering, optimisation, and continual improvement of end-user computing and collaboration services.

Working within the Digital Workplace team, you will provide authoritative technical expertise across Microsoft 365, endpoint management, and identity services.

## Key Responsibilities

### Digital Workplace and End User Compute Operational Hygiene delivery

- Review documentation and knowledge articles for completeness, accuracy, and usability; identify outdated content and amend or create engineering standards, operating procedures, and support documentation.

- Eliminate aged operating-system and application patch backlogs and persistent endpoint vulnerability exposure through targeted remediation initiatives.

- Identify and remediate configuration drift, obsolete Group Policy and Intune policies, insecure endpoint defaults, and redundant configurations.

- Identify opportunities to retire or replace end-of-life and end-of-support devices, operating systems, applications, and collaboration technologies.

- Improve ownership, inventory, and CMDB accuracy for user devices and Digital Workplace assets.

- Identify opportunities to close endpoint and user-experience monitoring gaps and introduce service-health and experience measures.

- Automate repetitive endpoint administration, device provisioning, software deployment, and health checks.

- Address device-performance constraints, improve user experience, and correct recurring endpoint and collaboration issues.

- Identify and remediate endpoint and Digital Workplace security-control gaps through device hardening, identity and access configuration, and data-protection improvements.

- Provide leadership and oversight of critical service restoration, major incident governance, and end-user support optimisation.

### Documentation and First Line of Defence cyber controls

- Review current policies, standards, procedures, and control descriptions to identify gaps and obsolete content.

- Define and document cyber controls for the First Line of Defence across endpoints, productivity platforms, and device-management tooling.

- Establish repeatable evidence capture and retention practices.

- Validate that controls are practical and consistently executable.

### Leadership and stakeholder management

- Collaborate with service owners, architecture, cyber security, and technology partners to agree on documentation standards, control scope, and implementation requirements.

- Ensure improvements are delivered through appropriate change governance and transferred to named BAU owners.

- Promote standardisation, automation, and measurable user-experience and service improvement.

## Skills, Knowledge & Expertise

- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.

- 8–11 years in Digital Workplace, End-User Computing, Infrastructure Engineering, or IT Operations, including substantial experience operating as a Level 3 subject-matter expert.

- Specialist technical depth across Microsoft 365 services, endpoint engineering and management, and identity services.

- Proven experience leading complex remediation, automation, and platform optimisation initiatives.

- Expert-level engineering knowledge of Microsoft 365 and Windows endpoint platforms.

- Deep hands-on experience designing, engineering, and optimising Microsoft 365 services.

- Advanced knowledge of Entra ID/Azure AD, Conditional Access, and identity integration.

- Strong command of ITSM, service ownership, and engineering governance.

- Advanced practical experience with PowerShell, Microsoft Graph, and relevant administration tools.

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## Skills

### Required
- Microsoft 365
- endpoint management
- identity services
- PowerShell
- Microsoft Graph
- ITSM
- service ownership
- engineering governance

### Nice to have
- MS-900
- AZ-900
- ITIL 4 Foundation
- MD-102
- SC-900
- PL-900

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/b26c01f7-66c5-43e5-b9c3-0a9c2ca39020?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)