# Technical Solution Manager, Pharma Segment

**Company**: GenScript Biotech Corporation
**Location**: United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $80,000 - $85,000
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/genscript/jobs/5289396007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/technical-solution-manager-pharma-segment-80f16852-3e3/

## Description

The Technical Solution Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities.

Key responsibilities include:

- Providing primary business, technical, and product/service advice to customers

- Analyzing customers' needs and resolving troubleshooting and complaints

- Identifying potential areas of concern and making recommendations

- Maintaining close communication with customers and facilitating communication with technical support

- Collaborating with internal teams to achieve sustainable growth

- Organizing and providing training for internal sales and external distributors

The ideal candidate holds a PhD in a relevant life science discipline or a Master's degree with relevant industry experience.

Benefits include medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid parental leave, and various other perks.

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## Skills

### Required
- PhD in life science
- Master's degree in life science
- cell biology
- immunology
- molecular biology
- peptide therapeutics
- exceptional verbal and written communication
- presentation skills
- analytical skills
- problem-solving skills
- organization skills

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/genscript/jobs/5289396007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)