# AI Platform Administrator

**Company**: Sedgwick
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-FL/AI-Platform-Administrator_R79508-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_80c7f854-724

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

**Job Summary:** As an AI Platform Administrator, you will be responsible for the administration and governance of AI platforms, including Claude, ChatGPT, and Microsoft 365 Copilot.

**Essential Functions and Responsibilities:**

- Feature, connector, app, and agent governance:

- Maintain the allowlist of approved connectors, apps, plugins, and extensions across all three platforms.

- Administer Claude connectors and the organizational Skills catalog.

- Administer ChatGPT Enterprise workspace settings.

- Administer Microsoft 365 Copilot controls.

- Level 2 triage and support operations:

- Serve as the designated Level 2 escalation point for all incidents and service requests relating to Claude, ChatGPT, and Copilot.

- Troubleshoot access and authentication failures.

- Troubleshoot Claude Code client issues.

- Governance, compliance, and audit:

- Monitor audit and activity logging across platforms.

- Administer data retention settings.

- Support authorized use of vendor compliance APIs.

- Adoption analytics and reporting:

- Produce recurring adoption reporting from each platform's native analytics.

- Consolidate platform metrics into a single cross-platform adoption view.

- Enablement and change management support:

- Support all-staff introductory sessions.

- Maintain clear guidance on which platform to use for which task.

**Additional Functions and Responsibilities:**

- Performs other duties as assigned.

- Travel as required.

**Qualifications:**

- Bachelor's degree in information technology, computer science, or a related field, or equivalent professional experience.

- Five (5) or more years administering enterprise SaaS platforms in a regulated or large-enterprise environment.

- Hands-on administration experience in a Microsoft 365 tenant.

- Working knowledge of enterprise single sign-on and SCIM provisioning concepts.

- Demonstrated experience applying least-privilege principles to platform settings and integrations.

**Work Environment:**

- Remote role, open to any U.S. State.

- Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

## Skills

### Required
- Microsoft 365
- Claude
- ChatGPT
- Copilot
- ITSM
- REST APIs
- PowerShell
- Python

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-FL/AI-Platform-Administrator_R79508-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)