# Retail Operations Manager

**Company**: Delvaux
**Location**: HONG KONG SAR, China
**Experience**: senior
**Job type**: full-time
**Category**: Retail
**Industry**: Fashion

**Apply**: https://richemont.wd3.myworkdayjobs.com/en-US/broadbean_external/job/HONG-KONG-SAR-China/Retail-Manger--6-months-contract-_JR133737?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_80b89a2b-742

## Description

Delvaux, the oldest fine leather goods house in the world, founded in 1829, is seeking a Retail Operations Manager to oversee its stores across SAPAC, with a primary focus on SEA boutiques.

**Job Summary:** As a Retail Operations Manager, you will be responsible for ensuring business performance and development of Delvaux stores nationwide. You will provide support to retail operations, promote best practices, and train staff.

**Key Responsibilities:**

- Store Management:

+ Support retail operations across SAPAC, focusing on SEA boutiques   + Ensure business performance and development of Delvaux stores nationwide   + Promote best practices and training of staff   + Supervise daily retail operations to ensure smooth functioning   + Achieve annual KPIs (CRM, Conversion, UPT, SPT)   + Provide feedback, coaching, and direction on performance improvement of sales teams   + Provide weekly and monthly sales feedback to the Commercial Director   + Collaborate with store leaders on sales improvement plans   + Ensure merchandise is in top condition, prevent stock loss or counterfeit products   + Support after-sales service support (ASS) for high customer satisfaction   + Oversee store openings and relocations   + Assist in store staff recruitment and growth   + Enhance CRM tools and organize in-store events to build brand awareness   + Foster connections with third-party partners to attract high-potential prospects

- Training & Coaching:

+ Work with HQ to obtain training support and execute locally   + Coach and mentor Store Managers/Store In Charge   + Develop managerial skills, promote staff development, and team building

- Merchandising:

+ Provide constant feedback on product quality, market trends, and price positioning   + Collaborate with Merchandising Manager to ensure efficient assortment per boutique   + Request replenishment or urgent reallocation when needed

- Visual Merchandising:

+ Ensure stores uphold VM standards and present merchandise to maximize sales

- Finance:

+ Support business analysis and presentations for internal and external meetings   + Review market trends and competition

- Marketing / Communication:

+ Develop and implement effective marketing strategies for brand awareness, client recruitment, and sales efficiency

**Requirements:**

- Bachelor's degree or above in Business Management

- At least 7 years of retail management experience in the Fashion and Luxury industry

- Strong understanding of KPIs and multi-unit management

- Empathetic, positive, result-oriented, and entrepreneurial spirit with leadership capabilities

- Good team player with attention to detail and time management skills

- Resourceful and strong analytical skills for proactive problem-solving

- Good Excel/PowerPoint skills and communication skills (Mandarin, Cantonese, and English)

- Ability to travel frequently

## Skills

### Required
- Business Management
- Retail Management
- KPI management
- Leadership
- Communication
- Analytical skills
- Excel
- PowerPoint
- Mandarin
- Cantonese
- English

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Source: [Apply at richemont.wd3.myworkdayjobs.com](https://richemont.wd3.myworkdayjobs.com/en-US/broadbean_external/job/HONG-KONG-SAR-China/Retail-Manger--6-months-contract-_JR133737?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)