# Service Assistant (Part-time)

**Company**: Dr. Ing. h.c. F. Porsche AG
**Location**: Berlin-Adlershof
**Job type**: part-time
**Salary**: according to collective agreement, TG 3
**Category**: Customer Service
**Industry**: Automotive

**Apply**: https://jobs.porsche.com/index.php?ac=jobad&id=1739&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_80a895a0-9c2

## Description

We are seeking a part-time Service Assistant to join our team at Porsche Zentrum Berlin-Adlershof. As a Service Assistant, you will be responsible for planning, coordinating, and preparing service appointments, greeting customers, and providing telephone advice on our service offerings.

Responsibilities:

- Plan, coordinate, and prepare service appointments

- Receive and personally greet customers in the Porsche Centre and direct them to the relevant service consultants

- Provide telephone advice on our service offerings

- Support the preparation and execution of mailings and the evaluation of customer satisfaction analyses in the service area

- Dispose of customer replacement vehicles and create and maintain customer orders in the system

- Actively support service consultants in their daily work

- Handle cash transactions

- Perform general administrative tasks in the after-sales area

Requirements:

- Completed commercial training, ideally in an automotive environment

- Initial experience in the service department of a car dealership desirable

- Basic technical understanding and sound knowledge of processes in customer service

- Secure handling of dealer management systems and workshop planning software

- Pronounced customer and service orientation as well as a friendly and sovereign appearance

- High level of willingness to work, organisational skills and a structured and independent way of working

- Secure handling of MS-Office

- Willingness to work on Saturdays

- Very good German and good English language skills in writing and speaking

Benefits:

- Health promotion (e.g. check-ups, vaccinations)

- Discounted conditions for VW leasing

- Subsidy for the (BVG) Germany ticket

- Attractive employee recommendation programme

- Exclusive corporate benefits and subsidy for EGYM Wellpass

- Holiday and Christmas bonus, payment according to collective agreement (Central German motor vehicle industry, trade), company pension scheme, asset-forming benefits, etc.

## Skills

### Required
- MS-Office
- Dealer-Management-Systems
- Workshop planning software
- German
- English

### Nice to have
- commercial training
- automotive environment
- customer service experience

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Source: [Apply at jobs.porsche.com](https://jobs.porsche.com/index.php?ac=jobad&id=1739&utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)