# Customer Centricity Manager

**Company**: AIA
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Business-Development--AIA--BEA-Partnership--Consultant_JR-70241?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_80a663a6-fad

## Description

At AIA, we're working towards creating a healthier, more sustainable future for everyone. As part of our marketing, distribution & partnership team, you'll play a vital role in advancing this movement by inspiring meaningful connections with customers, partners, and stakeholders, and delivering purpose-led brand positioning and messaging.

**About the Role:** This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. You're expected to embed a customer-first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end-to-end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey.

**Responsibilities:**

- Achieve pre-set business targets on ANP, case count, active branch, active sales staff, and various KPIs for designated branches/districts

- Provide ongoing training to frontline staff on product, sales technique, prospecting, objection handling, and sales operation and process

- Support operations and application processing, and answer enquiries from frontline staff

- Build and maintain solid relationships with area heads, branch managers, and frontline staff

- Monitor sales momentum and provide targeted coaching to uplift sales productivity

- Communicate marketing and sales programs to frontline staff and ensure awareness and participation

- Execute compliance duties with regulatory requirements and company policies

- Organize localized bank sales events and attend bank sales activities

**Requirements:**

- University graduate with at least 6 years' insurance sales experience, preferably with bank frontline experience

- Relevant experience in coaching and training bank sales staff on insurance is highly preferred

- Insurance Intermediaries Qualification Papers 1, 3 license is highly preferred

- Good spoken English and Chinese

- Good communication and interpersonal skills

- Self-motivated and able to work under pressure

- Obtain relevant license if your job involves regulated activities

- Demonstrates a strong commitment to understanding and addressing customer needs

## Skills

### Required
- insurance sales
- customer service
- communication
- interpersonal skills
- compliance

### Nice to have
- coaching
- training
- Insurance Intermediaries Qualification Papers 1, 3 license

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Business-Development--AIA--BEA-Partnership--Consultant_JR-70241?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)