# HAL - Stateroom Steward - UPL

**Company**: Hollandamericagroup
**Location**: Manila
**Work arrangement**: onsite
**Experience**: staff
**Job type**: fixed term contract
**Category**: Operations
**Industry**: Hospitality

**Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/3ba9e356-0a9e-4d77-bc80-0ed116b77370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_809ab999-ab7

## Description

We are seeking a Stateroom Steward to join our Housekeeping team on board. As a Stateroom Steward, you will be responsible for providing exceptional service to our guests in their staterooms.

### Key Responsibilities

You will be in charge of the Housekeeping team assigned to provide guest stateroom service. Your main duties will include:

- Cleaning and supplying all assigned staterooms according to Housekeeping procedures and standards

- Providing morning guest stateroom service and applicable evening turndown service in a timely manner

- Maintaining cleanliness of guest staterooms and balconies as applicable

- Distributing guest amenities such as ice, fruits, tote bags, chocolates, parcels, flowers, gifts, paperwork, shore-ex tickets etc., as required

- Providing each embarking guest with a stateroom orientation, introducing their teammate, and providing a name card at introduction

- Reporting any safety or maintenance concerns, damaged, defective or missing items via IVR or to immediate supervisor

- Handling the delivery of all necessary laundry / dry cleaning / pressing services as required and shoeshine service as requested

- Interacting with guests and handling all requests or complaints in a timely manner

- Assisting the Assistant Stateroom Steward to distribute embarking guest luggage in a timely manner, handling with care and being mindful to avoid damage to corridor walls or other structures

- Helping the Assistant Stateroom Steward to maintain corridors, steward station/locker, ice machine, pantry and other areas within assigned section, in accordance with HAL standards

- Interacting with co-workers in a positive and professional manner

- Providing on-the-job training to Assistant Stateroom Steward in all Housekeeping standards and regulations

- Administering all required paperwork for assigned section (safety, lost luggage and other checklists)

- Complying with all House Rules, Safety Regulations, and Environmental Guidelines

- Complying with all public health regulations, instructions and standards

- Maintaining positive, effective, and respectful working relationships with co-workers, supervisors, managers and officers within and across department boundaries

- Adhering to ship’s relevant health & safety procedures as required

- Complying with company policy regarding waste separation and environmental compliance

- Actively promoting the use of the company’s proprietary Navigator App and responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App

- Upholding and displaying high standards of professionalism, integrity, honesty, attendance, punctuality, and personal appearance

- Performing other miscellaneous duties as assigned by the Housekeeping management team

### Skills, Knowledge & Expertise

Requirements:

- High School Education

- Minimum 2 years of experience as Stateroom Steward or equivalent function in the hospitality Industry

- Physically able to carry at least 40 lbs.

- Able to work well and communicate effectively with both shipboard personnel

- Ability to multi-task and handle constantly changing priorities

- Basic Knowledge of public health and sanitation protocols related to staterooms

Preferred:

- 1 year of shipboard experience as Stateroom Attendant or equivalent function

## Skills

### Required
- Housekeeping procedures
- Public health and sanitation protocols
- Communication
- Multi-tasking

### Nice to have
- Shipboard experience
- Stateroom Attendant experience

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Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/3ba9e356-0a9e-4d77-bc80-0ed116b77370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)