# Product Design Director (Individual Contributor), Concierge Products & Premium Card

**Company**: Capital One
**Experience**: senior
**Job type**: full-time
**Salary**: $230,400 - $263,000
**Category**: Design
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Product-Design-Director--Individual-Contributor---Concierge-Products---Premium-Card_R999971-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8095ae49-857

## Description

We are seeking a Product Design Director (Individual Contributor) to join our Concierge Products & Premium Card teams, part of the Experience Design organization.

The Premium Design team sets the bar for Capital One’s high-spender customer experience ecosystem, revolving around highly useful, personalized, and high-stakes products. As a Product Design Director, you will serve as a strategic partner and craft leader across our broader ecosystem,spanning both Concierge products (including Velocity Black and agent tools) and Premium Card experiences.

In this role, you won't directly manage a team, but you will shape high-level design vision, spearhead AI-driven design workflows, and elevate the practice alongside other design leads. You will collaborate deeply with craft leads, designers, and cross-functional partners to push creative boundaries, raise team capabilities, and craft exceptional native experiences that allow Capital One to win at the top of the market.

**Role Expectations**

- Leverage deep expertise across interaction, visual, and service design while actively embedding AI-assisted tools and workflows into the design lifecycle.

- Establish modern frameworks and rapid prototyping capabilities that elevate practice maturity and team velocity.

- Act as a force multiplier for the entire design organization, elevating collective craft through active mentorship, structured knowledge-sharing, and constructive critique.

- Shape long-term product direction by integrating design craftsmanship, user insights, business strategy, and emerging technologies.

- Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary.

**Basic Qualifications**

- At least 8 years of experience in product design role

**Preferred Qualifications**

- At least 10 years of experience in product design role

- Proven track record leading complex, high-impact product design initiatives from concept through delivery

- Experience in a design toolkit that spans product design, service design, design strategy and content design

- Experience integrating AI tools, automation, or generative workflows into product design and prototyping practices

- Experience mentoring designers and scaling design practices, tools, or frameworks across an organization

**Salary Information**

- Cambridge, MA: $230,400 - $263,000 for Director, Design

- McLean, VA: $230,400 - $263,000 for Director, Design

- New York, NY: $251,400 - $286,900 for Director, Design

- Richmond, VA: $209,500 - $239,100 for Director, Design

**Benefits**

- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

## Skills

### Required
- product design
- interaction design
- visual design
- service design
- AI-assisted tools

### Nice to have
- design strategy
- content design
- AI tools
- automation
- generative workflows
- design mentoring
- design scaling

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Product-Design-Director--Individual-Contributor---Concierge-Products---Premium-Card_R999971-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)