# IT Executive

**Company**: Grab
**Location**: Petaling Jaya
**Work arrangement**: onsite
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000149248569-it-executive?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8094e97f-ff1

## Description

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.

The EUC Specialist is a Grade 3 specialist role responsible for managing defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers.

**Critical Tasks:**

- Own day-to-day EUC operational outcomes for the assigned site or country scope, ensuring reliable support, service quality, and smooth end-user experience.

- Partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions are carried out.

- Develop, maintain, and continuously improve SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability.

- Work with other GTS teams and business stakeholders to resolve cross-functional issues and represent end-user operational needs in service or product discussions.

- Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date.

- Use modern tools, automation, reporting, and AI-enabled assistants responsibly to improve troubleshooting, documentation quality, reporting efficiency, and operational productivity.

- Lead small to medium operational improvement plans, including asset lifecycle accuracy, onboarding and offboarding readiness, endpoint compliance, self-service enablement, and process standardisation.

**Qualifications:**

- At least 3 years of experience in IT operations, end-user computing, workplace technology, service desk, or a related technology function.

- Demonstrated ability to independently own and deliver scoped operational workstreams, tasks, or projects with minimal supervision.

- Strong analytical and problem-solving skills, with the ability to translate operational data and user feedback into practical improvements.

- Strong written and verbal communication skills, with the ability to work effectively across vendors, technical teams, and business stakeholders.

- Experience with IT service management, asset management, endpoint or workplace tooling, or cloud productivity environments.

- Ability to work effectively in a fast-paced environment while maintaining service quality, accuracy, and follow-through.

- Exhibit digital and AI proficiency by leveraging automation, data analytics, or AI-driven resources to enhance output quality and operational speed, all while maintaining strict standards for security, data privacy, and precision.

**Benefits:**

- Term Life Insurance and comprehensive Medical Insurance

- GrabFlex benefits package

- Parental and Birthday leave

- Love-all-Serve-all (LASA) volunteering leave

- Confidential Grabber Assistance Programme

- FlexWork arrangements

## Skills

### Required
- IT operations
- end-user computing
- workplace technology
- service desk
- IT service management
- asset management
- endpoint or workplace tooling
- cloud productivity environments
- analytical and problem-solving skills
- written and verbal communication skills

### Nice to have
- cloud applications
- modern workplace technologies
- Google Workspace
- Jamf
- Omnissa Workspace ONE
- IT operational improvement projects
- regional coordination work
- workflow automation
- scripting
- dashboarding
- AI-assisted support practices

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000149248569-it-executive?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)