# Engagement Delivery Senior Manager (Project Management)

**Company**: Salesforce
**Location**: London
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Engagement-Delivery-Senior-Manager--Project-Management-_JR362933?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_807e3af4-511

## Description

Lead complex digital transformation projects from mobilisation through to successful implementation for Salesforce customers. You join a delivery team that works alongside programme leaders, solution architects and customer executives, and you are the primary delivery contact for your customers.

Responsibilities:

- Lead large, strategic projects end to end, owning scope, schedule, budget, quality and customer satisfaction across cross-functional teams of business analysts, architects, developers, testers and partners.

- Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks.

- Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting on status, milestones, financials and project health.

- Manage risks, assumptions, issues and dependencies, along with project financials, forecasting and change control. Coach and develop delivery teams and share best practice across the wider delivery organisation.

Required Qualifications:

- Experience delivering large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers

- Experience managing project governance, planning, financials, forecasting, change control, and risks, assumptions, issues and dependencies, with executive-level reporting.

- Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees.

- A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent.

Preferred Qualifications:

- Experience delivering Salesforce implementations or other enterprise cloud platform transformations.

- Knowledge of enterprise CRM, case management or customer service transformation programmes.

- Experience in a client-facing consulting or delivery environment, including multi-supplier delivery.

- Familiarity with agile and hybrid delivery models, or a Scrum Master or Scaled Agile Framework (SAFe) certification.

## Skills

### Required
- PRINCE2 Practitioner
- Project Management Professional (PMP)
- AgilePM
- project management
- governance
- financials
- forecasting
- change control
- risk management

### Nice to have
- Salesforce implementations
- enterprise CRM
- case management
- customer service transformation
- agile delivery models
- Scrum Master
- Scaled Agile Framework (SAFe)

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/United-Kingdom---London/Engagement-Delivery-Senior-Manager--Project-Management-_JR362933?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)