# Customer Service Associate

**Company**: TransPerfect
**Location**: Santo Domingo
**Job type**: full-time
**Category**: Customer Service

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/DO-Santo-Domingo/Bilingual-Customer-Service-Representative--In-Center-_R2025-244391?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_806d485a-60f

## Description

We are seeking a Customer Service Associate to join our team in Santo Domingo. As a Customer Service Associate, you will be responsible for providing excellent customer service skills to ensure the highest level of customer satisfaction.

Responsibilities:

- Use proper phone etiquette to provide great customer service for incoming calls for various cases and projects

- Receive emails and inbound calls from customers pertaining to service events or service contract/MFG warranty related items

- Verify contract information and initiate claims based on client specific terms and conditions while following internal procedures

- Perform basic troubleshooting on electronic and mechanical products

- Assist customers with other service contract or MFG warranty related issues

- Accurately document and update records in required systems

- Maintain diplomacy and tact when communicating with customers, service centers, and clients

- Escalate customer issues to management when necessary

- Maintain call handling performance metrics

- Perform other related duties as required

Qualifications:

- High School Diploma or GED

- Must be 18 years or older

- Effective communication and literacy skills

- Professional Proficiency (speaking, listening, and reading) in English and Spanish

- Ability to deal with customers from diverse backgrounds

- Excellent computer skills with quick and accurate typing

- Quality Customer Service Skills

- Ability to handle escalated calls, with empathy and professionalism

- Decision making and problem-solving skills

- Excellent time management skills

- Previous customer service and/or 1 year of call center experience

- Ability to maintain the highest level of confidentiality

- Proficient personal computer skills, including Microsoft Office

- Ability to work in a team fostered environment

- Ability to work in a multi-tasked environment

- Ability to prioritize and organize work

- Ability to adapt to a flexible schedule

## Skills

### Required
- English
- Spanish
- Microsoft Office
- Customer Service
- Problem-solving
- Time management
- Communication

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/DO-Santo-Domingo/Bilingual-Customer-Service-Representative--In-Center-_R2025-244391?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)