# Tier 1 Help Desk Technician

**Company**: Dark Wolf
**Location**: Ogden, UT
**Experience**: entry
**Job type**: full-time
**Salary**: $60,000.00 - $90,000.00
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/darkwolfsolutions/jobs/8041523003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_80628cc3-730

## Description

Dark Wolf is seeking a Help Desk Technician to join our team and play a crucial role in our IT operations and end-user support.

The technician will be responsible for assisting users with seamless onboarding onto our internal onboarding platforms and providing essential Tier 1 technical troubleshooting.

Key Responsibilities:

- Supporting the onboarding of new users onto our platforms and internal systems under supervision.

- Assisting in performing basic troubleshooting for software, hardware, and account access issues.

- Collaborating with team members to document, track, and route user issues using standard IT ticketing systems.

- Gaining hands-on experience with access management, platform administration, and basic system diagnostics.

- Learning and assisting in creating and maintaining technical documentation and knowledge base articles for common end-user questions.

Qualifications:

- 2+ years of experience in technical support, customer service, or a related IT role.

- High School Diploma required (Associate's or Bachelor's Degree in IT or a related discipline preferred).

- DoD 8140 / 8570 IAT CSSP Certification must be obtained prior to hire (CEH, Security+, GCIH, CySA+ or Equivalent).

- Foundational understanding of basic IT troubleshooting across workstation and mobile platforms (e.g., Windows, macOS).

- Exposure to standard IT ticketing systems (e.g., Jira Service Management, ServiceNow), issue tracking, and ticket routing workflows.

- Hands-on exposure to basic platform administration, user access management, and account provisioning.

- Foundational knowledge of basic networking concepts, connectivity troubleshooting, and local system diagnostics.

- Demonstrated ability to follow technical guidance, work effectively under supervision, and deliver high-quality customer service.

- Ability to assist in drafting, updating, and maintaining knowledge base articles and end-user documentation.

- Must be a US Citizen holding an active Secret security clearance (Top Secret clearance preferred).

The estimated salary range for this position is $60,000.00 - $90,000.00, commensurate on experience and technical skillset.

## Skills

### Required
- IT troubleshooting
- customer service
- basic networking
- platform administration
- access management
- account provisioning
- issue tracking
- ticket routing

### Nice to have
- DoD 8140 / 8570 IAT CSSP Certification
- CEH
- Security+
- GCIH
- CySA+

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/darkwolfsolutions/jobs/8041523003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)