# MS Dynamics & Contact Center Testing

**Company**: Capgemini
**Location**: Hyderabad
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/27La1a4BqeBm48dC7JqUEB/hybrid-ms-dynamics-%26-contact-center-testing-in-hyderabad-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8038a98d-77b

## Description

We are looking for an experienced Software Engineer with strong expertise in MS Dynamics, Contact Center application testing, and hands-on experience with Cyara and Empirix Hammer tools. The ideal candidate will be responsible for validating end-to-end contact center solutions, ensuring stability, performance, and quality of CRM and telephony systems.

The responsibilities of this role include:

- Performing end-to-end testing of MS Dynamics CRM modules, workflows, and integrations.

- Executing test scenarios for contact center applications, IVR flows, call routing, and customer interaction workflows.

- Validating integration between CRM systems, telephony platforms, and backend services.

- Designing and executing automated test scripts using Cyara and Empirix Hammer.

- Performing regression, load, and performance testing for contact center systems.

- Analyzing automated test results and identifying root causes for failures.

- Creating test plans, test cases, and test execution reports.

- Ensuring comprehensive coverage for voice channels, chat, email, and CRM functionalities.

- Maintaining detailed issue logs and working closely with development & product teams for resolutions.

The ideal candidate should have:

- Strong knowledge of MS Dynamics CRM testing (Functional/Integration).

- Contact Center testing experience covering IVR, call routing, CTI, SIP, and agent desktops.

- Hands-on experience with Cyara and Empirix Hammer.

- Good understanding of telephony systems, call flows, and communication protocols.

- Strong analytical, debugging, and defect management skills.

Experience in CRM testing beyond MS Dynamics, exposure to automation frameworks or scripting for QA, and knowledge of Agile/Scrum methodologies are good-to-have skills.

## Skills

### Required
- MS Dynamics CRM testing
- Contact Center testing
- Cyara
- Empirix Hammer
- Telephony systems
- Call flows
- Communication protocols

### Nice to have
- CRM testing beyond MS Dynamics
- Automation frameworks or scripting for QA
- Agile/Scrum methodologies

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/27La1a4BqeBm48dC7JqUEB/hybrid-ms-dynamics-%26-contact-center-testing-in-hyderabad-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)