# User Researcher

**Company**: Department for Business and Trade
**Location**: Birmingham, City of Westminster, West Midlands, Greater London
**Work arrangement**: hybrid
**Job type**: Flexible
**Salary**: GBP 37,666 - 44,347 per year
**Category**: IT
**Industry**: Government

**Apply**: https://www.jobsgopublic.com/job/user-researcher-109111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_801ea37f-68a

## Description

We are seeking a User Researcher to join our team at the Office for Product Safety and Standards (OPSS), part of the Department for Business and Trade. As a User Researcher, you will use your research and analysis skills to identify and communicate user needs to our service teams, informing project decisions.

The successful candidate will be based in either Birmingham or London and will be required to travel to our other sites on occasion. Our flexible working policy ensures a healthy work-life balance, and we offer a broad range of learning and development opportunities to help you flourish in your role.

**Key Responsibilities:**

- Align user research activities to help the team understand changing user behaviour.

- Apply techniques for the analysis of research data and synthesis of findings.

- Understand the diversity of users of government services and the need to make services usable and accessible for everyone.

- Use user research methods to establish user needs and involve the team in research activities.

- Align user research activities to inform decision-making and action in the team.

- Apply knowledge of the technologies used to build and operate digital services.

- Apply a range of user-centred practices and work with colleagues to plan and do continuous user research in a multidisciplinary team.

- Support and develop a Junior User Researcher.

**Person Specification:**

- Good problem-solving and ability to help others.

- Able to communicate to clarify, help, influence, and challenge constructively.

- A passion for improving things and taking a user-centred focus.

- A self-starter who is a proactive member of any team.

- Determination to constantly learn and develop.

**Benefits:**

- Salary: £37,666 - £44,347 per year

- Contribution to the Civil Service Defined Benefit Pension scheme: £10,911 per year

- Learning and development tailored to your role

- An environment with flexible working options

- A culture encouraging inclusion and diversity

- A Civil Service pension with an employer contribution of 28.97%

## Skills

### Required
- user research
- analysis
- communication
- problem-solving

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/user-researcher-109111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)