# Customer and Trading Manager - Online

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Poole, Dorset
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £31700
**Category**: Retail
**Industry**: Retail

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## Description

We are seeking a Customer and Trading Manager to lead our online picking and delivery team in-store. As a Customer and Trading Manager, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.

The online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

**What makes a great online manager:**

- Previous line management responsibilities in a fast-paced, operational environment.

- Provides brilliant customer service and coaches a team to do the same.

- Delivers KPI's or other performance indicators.

- Can manage disciplinaries, performance issues or other similar employee relations issues.

- Leads operations and comfortable doing this alone in the absence of more senior management.

**Essential Criteria:**

- A track record of delivering brilliant customer service and coaching colleagues to do the same.

- Experience of leading a team in a fast-paced, customer-facing environment , you’ve motivated others, driven performance, and kept operations running smoothly.

- Operational leadership skills , you’ve taken responsibility for store operations in the absence of more senior managers.

- Demonstrated success in meeting or exceeding KPIs , whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.

- Has managed employee relations issues, including performance and absence management.

**Working for us has great rewards** Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.

- An annual bonus scheme based on our, and your, performance.

- Free food and hot drinks provided for Colleagues in all our stores.

- Generous holiday entitlement, maternity and paternity leave.

- Pension – we’ll match 4-7.5% of your pension contributions.

- Sainsbury’s share scheme – build up an investment at discounted rates.

- Wellbeing support – access to emotional support, counselling, legal and financial advice.

- Colleague networks – link with like-minded people to help fulfil your potential.

- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.

- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

## Skills

### Required
- customer service
- team management
- operational leadership
- employee relations

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