# Senior Account Management (EX) - Top Tier NA

**Company**: Freshworks
**Location**: Chennai, India
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Freshworks/744000157728799-senior-account-management-ex-top-tier-na-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_8012e6fa-d82

## Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works.

We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota.

Responsibilities:

- You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers

- Drive expansion through upsell and cross-sell to meet or exceed revenue targets

- Professionally manage relationships with a portfolio of assigned accounts

- Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies

- Build a plan to maximize revenue, and customer satisfaction within your accounts

- Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products

- Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc.

QUALIFICATIONS:

- Experience selling to VP or C level executives in companies

- 4-8 years of overall experience in sales. 2+ years of SAAS sales experience/solution based selling experience

- Experience in driving expanded usage in existing customers

- Track record of success selling into Mid Market and Enterprise companies

- Experience managing and closing complex sales-cycles using solution selling techniques

- Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.

- Proven track record of consistent account growth and quota achievement

- Thorough understanding/experience in related technology in the EX/ITSM space

- Experience with account portfolio planning, management, and prioritization

- Strong project management capability and ability to multitask

- High attention to detail and willingness to get “in the weeds” to fix a problem

- Knowledge of customer success best practices

- Experience driving client adoption of technology or software product

- Skilled in virtual presentations, online web demos, remote sales processes

- Strong interpersonal skills, ability to convey and relate ideas to others

- Vibrant and energetic attitude, willingness to perform and get things done

- Bachelor’s Degree/Master’s degree preferred

- A technical background is a plus

- Flexibility to work in the NA shift (night shift)

## Skills

### Required
- SAAS sales
- solution based selling
- consultative sales
- strategic account planning
- project management
- customer success best practices
- virtual presentations
- online web demos
- remote sales processes

### Nice to have
- technical background

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Freshworks/744000157728799-senior-account-management-ex-top-tier-na-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)