# Sales Administration Officer

**Company**: Intl Wealth & Premier Banking
**Location**: Ha Noi
**Experience**: entry
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://portal.careers.hsbc.com/careers/job/563774612525902?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7ffdef48-c97

## Description

We are currently seeking a high caliber professional to join our team as a Sales Administration Officer.

**Principal Accountabilities**

- Ensure timely processing of all submitted applications & checking and maintain a high level of accuracy.

- Work collaboratively with sales team and internal departments to optimize processes and ensure business goals are met.

- Ensure compliance with HSBC policies and procedures to mitigate risk.

- Manage the reporting elements and generate trends/analysis/key statistics/reports/data to help improve overall efficiency, productivity, and effectiveness of Distribution Customers/Stakeholders.

- Provide support to the business by actively and reactively assisting customers for account enquiries and ongoing account maintenance.

- Resolve customer queries and complaints in a timely and professional manner.

- Provide assistant and support sale teams in the fulfillment of the sales/customer needs.

- Act as Customer interface with Service Delivery.

- Ensure that customers' needs are met by ensuring that facilities are executed efficiently and accurately.

- Ensure that all customer data is handled with confidentiality and privacy.

**Leadership & Teamwork**

- Work collaboratively with internal teams to ensure effective communication and coordination.

- Provide support and guidance to sales team members, assisting in the resolution of any issues or problems.

- Maintain a positive and productive work environment, leading by example and fostering a culture of accountability and teamwork.

**Operational Effectiveness & Control**

- Assist line managers to highlight process deficiencies and recommendations.

- Ensure accuracy and completeness of application documentation and other checking, screening and process.

- Continuously improve processes and systems to increase efficiency and effectiveness.

**Knowledge/Experience Skills Requirements**

- Min Bachelor's Degree holder with 1-3 years work experience in relevant field.

- Independent worker with the ability to multitask, work under pressure and meet tight deadlines.

- Good time management.

- Excellent customer service orientation.

- Good communication skill.

- Strong capacity to handle details and workflow processes efficiently and effectively.

- Strong competency in Microsoft Office (especially Word and Excel).

## Skills

### Required
- Microsoft Office
- Excel
- Word
- time management
- customer service
- communication

### Nice to have
- Access

---

Source: [Apply at portal.careers.hsbc.com](https://portal.careers.hsbc.com/careers/job/563774612525902?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)