# Learning & Education Specialist

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $165,000-$210,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5462661008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/learning-and-education-specialist-7ff9cc4c-4c9/

## Description

The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Learning & Education Specialist, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities.

Responsibilities:

- Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as our products and team evolve and adapting the program based on new-hire feedback and outcomes

- Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness

- Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features

- Co-own our internal knowledge management strategy, ensuring our team can efficiently access and contribute to shared expertise

- Build feedback loops to understand where the team needs additional support or training

Requirements:

- 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company

- Data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness

- Strong communication skills with the ability to distill complex technical concepts into engaging learning experiences

- Excellent cross-functional collaboration, particularly with Product, Engineering, and Support teams

- Proactive and solutions-oriented, with excellent program management abilities

Nice to have:

- Background in instructional design or adult learning principles

- Experience scaling or evolving onboarding or L&D programs as a team grows

- Experience with support or customer-facing teams specifically

The annual compensation range for this role is $165,000-$210,000 USD.

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## Skills

### Required
- learning & development
- enablement
- support operations
- program management
- communication
- collaboration

### Nice to have
- instructional design
- adult learning principles
- onboarding
- L&D programs
- support teams

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5462661008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)