# Quality Analyst

**Company**: TaskUs
**Location**: Imus, Cavite
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Imus-Cavite-Philippines/Quality-Analyst---Imus--Cavite_R_2606_8546?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7ff7f701-c25

## Description

As a Quality Analyst at TaskUs, you will be the go-to person for Teammates and clients to analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, and processes.

Your main tasks will center on being the first level of escalation in fixing problems and ensuring that clients' complaints are resolved in a timely manner and avoided in the future.

Responsibilities:

- Prepare weekly and monthly reports on the quality of Teammates' performance

- Identify potential quality issues per a defined process and escalate ongoing quality issues to management

- Verify implemented solutions or fixes to ongoing quality issues

- Hold regular calibration sessions with your assigned teams, which include conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders

- Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients

Requirements:

- Knowledge of customer service practices within and/or beyond the BPO space

- Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related

- Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications

- Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies

- Background in conducting research and analytics, backed by advanced computer proficiency

- Experience in mediation and conflict resolution techniques

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

## Skills

### Required
- customer service
- analysis
- communication
- research
- analytics
- mediation
- conflict resolution

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Imus-Cavite-Philippines/Quality-Analyst---Imus--Cavite_R_2606_8546?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)