# Technical Architect - Customer Communications Ecosystem **Company**: CVS Health **Location**: Work At Home-Connecticut **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $106,605.00 - $260,590.00 **Category**: Engineering **Industry**: Healthcare **Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-Connecticut/Lead-Solution-Architect---Marketing-Communications_R1080288?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/technical-architect-customer-communications-7fef2325-79d/ ## Description We’re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. Join a team of architects driving the modernization of CVS Health’s enterprise customer communications ecosystem. This role will help define and enable the platforms that support high-volume outbound communications across CVS Health businesses, connecting marketing, customer data, consent, identity, integration, and cloud capabilities. **Key Responsibilities** - Enterprise Architecture Strategy: Define the target-state architecture and multi-year roadmap for CVS Health’s customer communications and marketing technology ecosystem. - Solution and Platform Architecture: Architect scalable platforms and solutions across customer communications, campaign and journey management, personalization, customer data, consent, preferences, and message archival capabilities. - Platform Modernization: Help guide the evolution of an ecosystem currently centered on Adobe technologies while evaluating and enabling future capabilities across Adobe, Salesforce, and other strategic platforms. - Integration Architecture: Design API-led, event-driven, and data-driven integrations connecting customer communication platforms with enterprise data, identity, cloud, and business applications. - Technical Solution Design: Translate business capabilities into implementable technical designs, including integration logic, APIs, data elements, data relationships, database structures, and system dependencies. - Messaging Enablement: Architect the capabilities required to enable and expand outbound communication channels, including email, SMS, RCS, push notifications, and emerging customer engagement channels. - Consent and Compliance Architecture: Embed customer consent, communication preferences, regulatory controls, suppression requirements, and message archival capabilities into the platform architecture. - Data Architecture: Design and evaluate customer data flows, consent and preference models, identity relationships, message records, and high-volume data-processing patterns supporting enterprise customer communications. - Cloud and Infrastructure Architecture: Guide the design of applications, integrations, and supporting infrastructure within GCP and the broader enterprise technology ecosystem. - Vendor and Build-vs-Buy Strategy: Lead technical vendor assessments, proofs of concept, RFP support, and build-versus-buy decisions across customer communications, marketing technology, consent management, and related platforms. - Architecture Governance: Establish reference architectures, standards, reusable patterns, and design principles. - Delivery Partnership: Guide solution architects and engineering teams through design, implementation, integration, and deployment activities. - Executive Stakeholder Engagement: Present architectural recommendations, trade-offs, risks, and investment options to senior business and technology leaders. - AI and Automation: Evaluate AI and machine learning use cases within customer communications, including next-best action, audience intelligence, personalization, and content generation. **Required Qualifications** - 10+ years of technology experience, including 5+ years in enterprise, platform, or solution architecture roles. - Demonstrated experience architecting large-scale software platforms, including applications, cloud infrastructure, integrations, APIs, and complex data flows. - Experience operating across both enterprise and solution architecture. - Hands-on architecture experience within customer communications, marketing technology, customer engagement platforms, or a closely related domain. - Experience with Salesforce, Adobe Experience Cloud, Adobe Experience Manager, Adobe Experience Platform, or comparable enterprise customer engagement technologies. - Strong understanding of integration patterns and technologies, including REST APIs, event-driven architecture, messaging platforms, JSON, streaming technologies, and enterprise integration frameworks. - Experience designing, implementing, or enabling cloud-based applications and infrastructure, preferably within GCP. - Strong understanding of data architecture fundamentals, including data models, database design, identity resolution, primary keys, customer records, and high-volume data ecosystems. - Working knowledge of customer consent, communication preferences, privacy requirements, message retention, and compliance considerations associated with outbound customer communications. - Ability to guide engineering teams through complex technical designs without serving as the primary software developer. - Experience evaluating enterprise technology vendors and supporting proofs of concept, RFPs, technical due diligence, and build-versus-buy decisions. - Excellent communication and influencing skills, including the ability to translate business requirements into scalable technical architectures and explain trade-offs to senior leaders. **Preferred Qualifications** - Experience architecting enterprise messaging or customer communication platforms supporting email, SMS, RCS, push notifications, or similar outbound engagement channels. - Salesforce architecture experience across Marketing Cloud, Data Cloud, Sales Cloud, Service Cloud, or related customer engagement platforms. - Experience with Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, or other Adobe Experience Cloud technologies. - Experience designing consent management, customer preference, communication suppression, or message archival capabilities. - Experience working with terabyte-scale customer, messaging, or transactional data environments. - Experience in healthcare, retail, financial services, telecommunications, or other regulated, high-volume consumer industries. - Experience working across multiple business units and technology domains within large enterprise environments. - Familiarity with compliance and privacy regulations including TCPA, CAN-SPAM, CCPA/CPRA, and GDPR. - Experience with architecture frameworks and modeling practices such as TOGAF, ArchiMate, Visio, or Lucidchart. - Cloud, Salesforce, Adobe, or enterprise architecture certifications. - Experience working within Agile and product-oriented delivery organizations. **Education** - Bachelor's degree in a technical field or equivalent experience required; Master's degree preferred. **Why Join CVS Health?** This is a unique opportunity to shape the platforms that power customer communications across one of the largest and most complex healthcare organizations in the country. **Pay Range** The typical pay range for this role is: $106,605.00 - $260,590.00 For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - enterprise architecture - solution architecture - customer communications - marketing technology - Adobe Experience Cloud - Salesforce - integration patterns - cloud-based applications - GCP - data architecture - consent management - compliance ### Nice to have - Salesforce architecture - Adobe Experience Manager - message archival - telecommunications - architecture frameworks --- Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-Connecticut/Lead-Solution-Architect---Marketing-Communications_R1080288?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)