# Senior Manager

**Company**: Pfizer
**Location**: Shanghai - Shanghai
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/China---Shanghai---Shanghai/Senior-Manager--Technology-Strategy--Engagement---Transformation----_4967777?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-manager-7fd145b2-3c6/

## Description

The Senior Manager is a capability leader within Technology Adoption, Engagement & Transformation, owning one or more capability areas , such as Technology Engagement & Adoption or Technology Product & Service Lifecycle , while retaining sufficient breadth to lead across the full team mandate.

The role combines senior business engagement, adoption, general tech portfolio, experience and governance leadership, and may lead complex CEI PODs from intake through scale and sustainable ownership.

**Key Accountabilities**

- Own one or more team capability areas end to end, with accountability for roadmap, stakeholder alignment, adoption, controls and measurable outcomes.

- Lead and govern Technology Engagement & Adoption , the Business Unit technology interface for legacy and AI-enabled products, market signals into intake and POD formation, platform usage telemetry, an integrated service catalogue and cross-team service coordination.

- Lead and govern Technology Product & Service Lifecycle for existing systems and established AI products, applying reuse-before-build and operate, modernize, industrialize or retire decisions, aligned with AITO and CEI portfolio direction.

- Lead and govern Experience & Workflow Design , UX/CX, customer and colleague journeys, agent hand-offs and rapid adaptation of tools and workflows for each Business Unit.

- Lead governance readiness and clearance coordination , preparing evidence, orchestrating lifecycle stage gates, tracking decisions and serving as the D&T liaison for Legal, Privacy, Risk, Compliance and Security stakeholders, while approval authority remains with the relevant governance functions.

- Contribute technology scouting and market signals into AITO and CEI portfolio processes, evaluating relevance, reusability and business value in coordination with GTMx market sensing.

- Lead complex POD formation and execution, resolve cross-functional trade-offs and manage transition into sustained adoption and BAU ownership.

- Execute and shape reusable engagement, adoption, tech portfolio, experience and governance practices.

**Required Capabilities & Competencies**

- Technology engagement and adoption; business transformation; technology product and portfolio lifecycle; technology scouting.

- Experience and workflow design; UX/CX; journey design; agent hand-offs; adoption telemetry and service integration.

- Governance readiness and clearance coordination across legal, privacy, risk, compliance and security stage gates; stakeholder influence; POD collaboration and value realization.

- Bachelor’s degree or above, preferably in Computer Science, Information Technology, Engineering, Design or Management.

- 10+ years of progressive relevant experience based on a bachelor’s degree, where a master’s or doctoral degree may reduce the years required, including 5+ years in the pharmaceutical or healthcare industry, with scope and judgment consistent with this role.

- Agile delivery, product metrics, adoption measurement and evidence-based iteration. Agile and product certifications are preferred (e.g. CSPO / PSPO, CSM / PSM, and SAFe POPM or SAFe Agilist for scaled-agile environments).

- Demonstrated ability to work across business, product, technology, data and governance stakeholders in a matrixed environment.

- Experience of the China commercial, technology, data or vendor environment is preferred.

**Measures of Success**

- Timely, high-quality delivery against agreed transformation, adoption, technical portfolio, experience and governance outcomes.

- Higher adoption and measurable value from legacy and AI-enabled products, with effective POD contribution and sustained ownership.

- Better use of telemetry and user insight to improve products, workflows and service integration.

- Timely, evidence-based governance readiness and clearance coordination, with transparent risks, decisions, dependencies and accountable approval owners.

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## Skills

### Required
- Technology Engagement & Adoption
- Business Transformation
- Technology Product & Portfolio Lifecycle
- Technology Scouting
- Experience & Workflow Design
- UX/CX
- Journey Design
- Adoption Telemetry
- Service Integration
- Governance Readiness
- Clearance Coordination
- Stakeholder Influence
- POD Collaboration
- Value Realization
- Agile Delivery
- Product Metrics
- Adoption Measurement
- Evidence-Based Iteration

### Nice to have
- Agile and product certifications (e.g. CSPO / PSPO, CSM / PSM, and SAFe POPM or SAFe Agilist)
- Experience of the China commercial, technology, data or vendor environment

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Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/China---Shanghai---Shanghai/Senior-Manager--Technology-Strategy--Engagement---Transformation----_4967777?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)