# Staff Support **Company**: ABM UK **Location**: Hounslow **Job type**: Contract **Salary**: Competitive **Category**: Operations **Industry**: Aviation **Apply**: https://jobs.workable.com/view/3U6HHau1iprdk9bwNMFp1t/staff-support-in-hounslow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7fcc0ca1-e70 ## Description We are seeking a Staff Support to provide effective administrative, organisational, and operational support to ensure the smooth day-to-day running of the Heathrow aviation operation, specifically supporting the Heathrow Passengers requiring Support (PRS) team. The successful candidate will be working within a fast-paced, safety-critical environment, supporting managers, supervisors and shift-based teams with real-time rostering, attendance monitoring, and office administration. **Main Duties & Responsibilities** - Office Administration: - Provide day-to-day administrative support to operational managers, supervisors and other departments. - Maintain organised, secure physical and electronic filing systems to ensure information compliance. - Prepare letters, operational reports, spreadsheets, presentations and other business documentation. - Monitor office supplies and coordinate timely replenishment and stock checks. - Maintain noticeboards, employee digital communication screens and general office information hubs. - Rostering & Attendance Support: - Manage real-time administrative support for holidays, sickness, shift coverage and rostering within the active operational window. - Support Line Managers with the coordination of return to work meetings and absence review meetings, ensuring actions are completed in a timely manner and a consistent approach to absence management is maintained. - Produce and maintain detailed operational floor plans to ensure optimum staffing levels. - Confirm floor plan variances and proactively initiate additional resourcing in accordance with agreed procedures and policies. - Accurately record and update the operational management team regarding any staffing variations to the operational plan. - Ensure team members are booked onto mandatory training courses to ensure they remain compliant with airport requirements. - Operational Support: - Provide a professional, face-to-face contact point for administrative support to operational teams on shift. - Liaise with airport departments, customers, airlines, suppliers, and contractors as required to facilitate smooth operations. - Escalate any adverse operational situations, resourcing deficits, or emerging issues on a shift to the Terminal Delivery Manager (TDM) or appropriate managers. - Carry out any other reasonable operational tasks or projects as requested by the Operational Managers or customer representatives. - Employee Administration: - Assist employees with general administrative and shift queries, directing complex HR-related matters to the appropriate department. - Support the coordination and planning of employee terminal orientation, operational meetings and team briefings. - Safety, Quality & Compliance: - Work in strict accordance with company safety, security, and quality procedures at all times. - Ensure all operational work is carried out in accordance with site-specific procedures, risk assessments and training provided. - Report any health, safety, security or compliance concerns immediately through the appropriate company reporting channels. - Maintain up-to-date awareness of and compliance with relevant airport security and airside requirements. - Ensure all compliance documentation is maintained to an exemplary standard for internal and external audits. - Promote a professional, safety-conscious and compliance-focused working culture across the team. **Requirements** - Previous experience in an office administration, business support, staff coordination, or similar role. - Experience of working in a public-facing or high-volume event environment (e.g., airport, train station, museum, concerts) is highly desirable. - Strong IT literacy, with advanced confidence and working knowledge of Microsoft Excel (for rosters and data analysis), Word, Outlook, and Teams. - Excellent communication skills, both written and verbal, with the ability to communicate professionally at all levels. - Exceptional customer service skills with a proven ability to handle staff and client queries calmly, politely, and confidently. - Strong organisational and time-management skills, with a proven ability to manage priorities and meet deadlines in a high-pressure environment. - Demonstrated reliability, with an exemplary record of punctuality and attendance to ensure team effectiveness. - Ability to think and act quickly under pressure or during operational emergencies. - A proactive approach to problem-solving and dealing with operational changes. - Proven ability to work effectively as part of a collaborative team as well as independently. - An understanding of and commitment to the principles of equality, diversity, and inclusion. - High level of integrity, discretion, and confidentiality when handling sensitive employee, payroll and business information. - Flexible approach to work, with full capability to support a 4 on 4 off shift pattern covering operational hours. **Benefits** - 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home - Mental Health support and Life Event Counseling - Get Fit Programme - Financial and legal support - Cycle to work scheme - Access Perks at Work, our innovative employee app where you can find: - Perks: discounts, gift cards, cashback, and exclusive offers - Life: Search for resources and tools on topics ranging from family and life to health, money and work - Support: Online chat or telephone service for urgent support in a crisis ## Skills ### Required - Microsoft Excel - Word - Outlook - Teams - organisational skills - time-management skills - communication skills - customer service skills ### Nice to have - experience in a public-facing or high-volume event environment --- Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/3U6HHau1iprdk9bwNMFp1t/staff-support-in-hounslow-at-abm-uk?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)