# GTM Integration Specialist II

**Company**: ZoomInfo
**Location**: Chennai, Tamil Nadu
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8922319002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/gtm-integration-specialist-ii-7fc87d4c-e3b/

## Description

ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist II who excels in communication, presence, and confidence.

You will work with customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.

Responsibilities:

- Provide day-to-day support for the growing customer base, including incident management and workflow recommendations

- Triage and manage escalations to engineering teams for issues that can't be resolved

- Document best practices and useful information to enable customers through online support tools

- Serve as the voice of the customer, capturing and conveying customer feedback internally

- Learn third-party products and their integrations to educate and guide customers on usage and product adoption

- Identify renewal risks and up-sell opportunities, collaborating with internal teams to remediate issues

Requirements:

- Bachelor's degree and 4-6 years of equivalent work experience in a SaaS organization

- Technical CRM, MAT, or Sales Acceleration platform experience; certification with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus

- Experience with SOQL (Salesforce), troubleshooting Salesforce Managed Packages, and interacting with APIs

- Familiarity with DataDog, Jira, Snowflake, and video conferencing applications

- Proven ability to multi-task, manage multiple priorities, and provide excellent customer service

- Strong attention to detail, self-directed problem-solving, and adaptability in a fast-paced environment

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Salesforce
- SOQL
- DataDog
- Jira
- Snowflake
- API integration
- Customer service

### Nice to have
- Certification with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8922319002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)