# Manager, ServiceNow Senior Platform Administrator **Company**: Pfizer **Location**: Chesterfield **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $99,200.00 to $165,400.00 **Category**: IT **Industry**: Healthcare **Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---Missouri---St-Louis---Chesterfield/Manager--ServiceNow-Platform-Administrator_4965570-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7fb94a18-743 ## Description As the Manager, ServiceNow Senior Platform Administrator, you will be a hands-on technical expert responsible for the day-to-day health, stability, and security of Pfizer's ServiceNow platform. You will own core administration duties – user and access management, environment monitoring, upgrades, and platform configuration – across a multi-module instance spanning ITSM, ITOM/HAM, CSM, HRSD, ECP with 1.5M users, 10K Fulfillers, 1 prod and 7 Non Prod instances. You will partner closely with Product Owners, Developers, the Release Manager, Security Lead, and Integration Lead to keep the platform performant, compliant, and audit-ready, while providing configuration guidance to development squads across our Platform Services Center of Excellence. **Responsibilities** - Manage and maintain the ServiceNow platform, ensuring its smooth operation and optimal performance. - Own the day-to-day administration of the ServiceNow platform – user and group management, roles, ACLs, and access controls – across production and non-production environments, ensuring platform stability and usability. - Lead planning and execution of platform upgrades, patches, cloning, and release validation, coordinating with the Release Manager and Product Owners to minimize disruption and technical debt. - Monitor platform health and performance in real time; diagnose, troubleshoot, and resolve incidents, escalating complex or novel issues to the Platform Architect or vendor support as needed. - Conduct regular system audits, ensuring compliance with Pfizer's standards and policies. - Maintain accurate system documentation, including configuration records, troubleshooting runbooks, and impact assessments for platform changes. - Stay abreast of ServiceNow's best practices, emerging technologies, and industry trends, leveraging them to enhance the platform's capabilities. - Support evaluation and rollout of new platform capabilities, including Now Assist / AI-enabled features, as Pfizer expands its ServiceNow footprint. - Make decisions to resolve moderately complex problems, developing new options when necessary. **Requirements** - Bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR an associate's degree with 8 years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience. - Minimum of 3 years of hands-on experience with ServiceNow platform administration, configuration, development, or technical platform management. - Hands-on experience developing and configuring solutions on the ServiceNow platform, including use of JavaScript, HTML, and CSS. - Experience managing ServiceNow platform upgrades, patches, and release cycles, including troubleshooting complex configuration, application, and integration issues. - Demonstrated knowledge of ServiceNow platform architecture, configuration, integrations, and platform development best practices. - Experience implementing and supporting platform security, data privacy, access controls, and compliance requirements. - Experience managing an enterprise technology platform across its lifecycle, including development, release management, upgrades, operational support, and continuous improvement. - Demonstrated ability to manage multiple concurrent projects, releases, or platform priorities in a complex enterprise environment. - Strong written and verbal communication skills, with demonstrated ability to communicate technical concepts, risks, and recommendations to both technical and non-technical stakeholders. - ServiceNow Certified System Administrator (CSA) certification. **Nice to Have** - ServiceNow Certified Application Developer (CAD) certification or Certified Implementation Specialist certification in one or more relevant modules, such as ITSM, HRSD, CSM, or ITOM. - Advanced experience with ServiceNow platform administration, configuration, development, and integration. - Experience with ServiceNow security hardening, including domain separation and Edge Encryption, and experience supporting compliance or audit requirements in a regulated environment. - Experience implementing or supporting AI-enabled ServiceNow capabilities, such as Now Assist, and/or automation and testing capabilities, such as Automated Test Framework (ATF). - Experience working within Agile/Scrum delivery models and participating in cross-functional platform governance, architecture, or release management forums. **Benefits** - Comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. - 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution. - Paid vacation, holiday and personal days. - Paid caregiver/parental and medical leave. - Health benefits to include medical, prescription drug, dental and vision coverage. ## Skills ### Required - ServiceNow - JavaScript - HTML - CSS - ITSM - HRSD - CSM - ITOM ### Nice to have - ServiceNow Certified Application Developer (CAD) - Certified Implementation Specialist - ServiceNow security hardening - AI-enabled ServiceNow capabilities - Agile/Scrum --- Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---Missouri---St-Louis---Chesterfield/Manager--ServiceNow-Platform-Administrator_4965570-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)