# Solution Engineer - Service Cloud

**Company**: Salesforce
**Location**: Sao Paulo, Brazil
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil---Sao-Paulo/Senior--Specialist-SE_JR365454?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7f9d42ff-dc6

## Description

Salesforce is seeking a Solution Engineer - Service Cloud to join their team. The successful candidate will be responsible for presenting product offerings and architecture to prospects and customers, evoking confidence in the company's technology infrastructure, and removing technical objections in the sales cycle.

The Solution Engineer will assess business and operations impacted by technology, deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable. They will contribute to the development of technical sales strategy, configure and demonstrate visionary solutions, and discuss and propose solution architecture.

Responsibilities:

- Evangelize Service Cloud value to customers and field teams

- Assess business and operations impacted by technology

- Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable

- Contribute to development of technical sales strategy

- Configure and demonstrate visionary solutions in a way that closely reflects each customer's business

- Discuss and propose solution architecture that includes omni-channel call center infrastructure, CTI, and workforce management

- Execute enablement activities

- Collaborate with Field Service Management Sales and Solution Engineering teams, Service Cloud Account Executives, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer.

Requirements:

- Minimum 3 years of experience with PreSales and Services Industry

- Experience in Customer Service, Contact Centers, or Field Service industries is a plus

- Understanding of the Salesforce product suite and platform

- Knowledge of related applications, relational database and web technology

- Basic programming experience in HTML and other web-based technologies is an advantage

- Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back-office / ERP systems, Cisco, Genesys, or other telephony solutions

- Some domestic travel is required

## Skills

### Required
- Salesforce
- Service Cloud
- HTML
- web technology
- CRM

### Nice to have
- Customer Service
- Contact Centers
- Field Service
- workflow
- BPM
- integration

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil---Sao-Paulo/Senior--Specialist-SE_JR365454?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)