# Stateroom Steward (Japanese Speaking)

**Company**: Princesscruises
**Location**: New York, New York
**Work arrangement**: onsite
**Experience**: entry
**Job type**: fixed term contract
**Category**: Hospitality
**Industry**: Tourism

**Apply**: https://princesscruises.pinpointhq.com/en/postings/521443d3-de35-452d-88b3-5968cd069bb4
**Canonical**: https://yubhub.co/jobs/job_7f5901b7-357

## Description

Set a course for adventure with Princess Cruises! As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

The Stateroom Steward is responsible for consistently delivering guest stateroom service, cleanliness, maintenance, sanitation, and product standards that align with the Rooms Division's brand standards, HESS protocols, and KPI goals. They are accountable for addressing any shortfalls in product delivery that may negatively impact the guest experience and are responsible for providing timely, effective, and personalized resolutions to guest requests and concerns.

The Stateroom Steward also supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team. They anticipate and take ownership of guest needs and requests, and follow up on maintenance issues for timely resolution. They are knowledgeable about ship products, services, itinerary, and port information, and use consumable items, stateroom supplies, linen, and cleaning chemicals responsibly.

The Stateroom Steward also takes every opportunity to upsell ship services, specialty dining outlets, and beverage options. They are knowledgeable about the Rooms Division's Shared Purpose, Core Values, and CRUISE Service Essentials, share best practices and efficiencies with the leadership team, and embrace company updates and strategies to deliver on their guest experience commitment. They complete mandatory and structured training programs to enhance their roles and prepare them for career path opportunities.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

- A competitive salary package.

- Your own comfortable double cabin - your private space to relax and recharge.

- Company-paid travel to and from the ship, so you can focus on the journey ahead.

- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).

- A vibrant recreation and welfare program designed to support your well-being and work-life balance.

- Access to exceptional learning and development opportunities to grow your skills and advance your career.

- The chance to travel the world, exploring exciting destinations while doing what you love.

- A welcoming, inclusive, and dynamic work environment where your contributions are valued.

## Skills

### Required
- Guest service
- Communication
- Problem-solving
- Teamwork
- Adaptability

### Nice to have
- Japanese language
- Cruise industry knowledge
- Customer service
- Time management
- Attention to detail