# Senior Customer Care Technical Specialist

**Company**: Toast
**Location**: Chennai
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/8372357?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-customer-care-technical-specialist-7f24a6a4-74c/

## Description

At Toast, we are committed to empowering the restaurant community with innovative technology that fosters success.

As a Senior Customer Care Specialist for our Toast product, you will serve as the primary point of contact for our restaurant customers, delivering outstanding support through Chat, Voice, and Casework (Blended) channels.

Responsibilities:

- Provide exceptional customer experiences by effectively resolving technical and functional issues.

- Clearly communicate complex technical information to non-technical users.

- Manage multiple customer interactions while utilizing internal systems appropriately.

- Collaborate closely with team members to share knowledge and best practices.

- Continuously enhance your product expertise through training, real-time support, and hands-on experience.

- Support process improvements and contribute to a seamless support experience.

Requirements:

- 3–5 years of customer support experience, preferably in a tech/SaaS environment.

- Bachelor’s degree in any discipline.

- Exceptional verbal and written communication skills in English.

- Strong troubleshooting abilities across hardware/software with meticulous attention to detail.

- Ability to adapt quickly, multitask, and perform effectively under pressure.

- A customer-first mindset characterized by empathy and a collaborative attitude.

- Proficient typing skills and comfort with multiple tools and systems.

- Willingness to work in 24/7 rotational shifts and rotating week offs.

- Flexibility to accommodate night shifts and adapt to business changes.

- Willingness to support across multiple channels including chat, voice, and tickets.

- Openness to learning new systems and evolving technologies.

- Readiness to collaborate across teams and adjust to process shifts.

- Commitment to delivering consistent results that meet SLAs and KPIs.

Nice to Have:

- Experience with chat/ticketing systems.

- Background in supporting technical tools, POS systems, or experience working in/with restaurants.

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## Skills

### Required
- English
- troubleshooting
- customer support
- communication

### Nice to have
- chat/ticketing systems
- POS systems
- restaurant experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/8372357?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)