# Engagement Manager - French Speaking

**Company**: GitLab
**Location**: Remote, United Kingdom
**Work arrangement**: remote
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8809512002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7f1f6b5a-844

## Description

The Engagement Manager plays a critical role in helping customers drive adoption of high-value functionality of the GitLab platform.

Responsibilities:

- Perform discovery to understand customer current-state, constraints, and desired positive business outcomes.

- Identify standard and custom services to align with customer outcomes.

- Build custom-scoped services engagement proposals for key strategic customers.

- Explain technical solution proposals to the account team and/or customer.

- Meet and exceed set financial targets.

- Explain GitLab Services value proposition, catalog of service offerings, and methodologies.

- Guide the account team to execute governing legal agreements.

- Coordinate staffing requirements with the PS Operations team.

- Handle standard objections related to price and DIY implementations.

- Update quarterly bookings forecast using Salesforce/Clari.

- Identify and communicate risks to account executives and EM leadership teams.

- Build relationships with Account Executives, Customer Success Managers, and Solutions Architects.

- Join Sales leadership forecast calls to report on Services Forecast.

- Provide timely and predictable responses to incoming questions/requests from customers or account executives.

- Establish mentorship with more senior engagement managers.

- Set up individual development plans.

- Communicate trends in customer behavior to the Practice Management team.

Benefits:

- Benefits to support health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental leave

- Home office support

## Skills

### Required
- French language
- Sales
- Customer Success
- GitLab platform

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8809512002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)