# Staff Technical Program Manager, Operations

**Company**: Monzo
**Location**: London
**Work arrangement**: hybrid
**Experience**: staff
**Job type**: full-time
**Salary**: Competitive base salary and stock options
**Category**: Engineering
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/monzo/jobs/8222576?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7f01e66c-e52

## Description

We’re on a mission to make money work for everyone.

As a Staff Technical Program Manager, Operations, you will lead complex company-wide programmes driven by the Operations collective.

Key Responsibilities:

- Lead end-to-end planning and execution of major product or platform programs that cross multiple teams and markets

- Manage cross-collective programmes: define programme roadmaps and milestones, set priorities, manage trade-offs, identify and manage the critical path and risks, ensure alignment with the business goals and ambition

- Collaborate and communicate with multiple stakeholders, both technical and non-technical across the business to ensure alignment and speed of delivery

- Manage dependencies, timeline and the sequencing of delivery

- Drive effective decision making to remove blockers

- Ensure operational effectiveness across your collective/area

You should apply if:

- You have strong experience managing complex technology programmes or products from inception to launch

- You’re an exceptional communicator who can create clarity for technical and non-technical audiences

- You are comfortable working in a global business with a presence in multiple markets and want to be part of scaling this further

- You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with

- You can make complex work easy to understand without losing the important detail

- You understand how functionality comes together (across products and platforms) to deliver value for users, and can proactively identify and mitigate delivery risks, and can propose and drive a technical solution

- You are comfortable personally diving deep into the data to make good decisions in complex situations where there’s often no “right answer”

- You can influence across teams even when you don’t manage them directly and can influence senior leaders, resolve disagreement and build alignment without relying on authority.

- You’ve driven organisation-wide change and can show how you supported adoption, not only delivery

## Skills

### Required
- programme management
- technical leadership
- communication
- stakeholder management
- problem-solving

### Nice to have
- AI-powered customer support
- intelligent automation
- data analysis

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/monzo/jobs/8222576?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)