# Engagement Delivery Manager

**Company**: Salesforce
**Location**: Mexico City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico---Mexico-City/Engagement-Delivery-Manager_JR364474?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7f00c68e-4b0

## Description

As a Salesforce Project Manager (Individual Contributor), you will lead and own end-to-end delivery of outcome-driven, global Salesforce implementations.

You will apply agile methodologies and modern, AI-enabled delivery practices.

You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, with an owner's mindset and a strong customer focus.

This role calls for strategic thinking, executive presence, and hands-on leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organization.

## Responsibilities

- End-to-End Delivery & Financial Ownership: Manage the full delivery lifecycle (scope, timelines, risks, resources, and dependencies) to ensure high-quality outcomes and protect the margin between what is sold and what is delivered (Sold vs. Delivered).

- Agile Delivery Leadership: Lead with frameworks such as Scrum and SAFe. Drive sprint execution, backlog prioritization, and delivery predictability. Build and guide high-performing cross-functional teams.

- Program Planning & Roadmap: Develop and manage integrated plans and delivery roadmaps. Provide transparency on progress, risk visibility, and dependency management.

- Stakeholder & Executive Management: Drive alignment through effective communication, executive reporting, governance forums, and proactive escalation in complex global environments.

- Quality Governance & Delivery Excellence: Establish and enforce standards and best practices, ensuring compliance, quality metrics, and continuous improvement.

- Resource & Budget Management: Plan and optimize resources. Manage budgets and forecasts, track financials, and mitigate delivery and financial risks.

- AI-Enabled Productivity: Champion the strategic adoption of approved AI technologies to improve team efficiency and streamline delivery cycles.

- Industry & Domain Expertise: Hands-on experience leading complex, end-to-end digital transformation programs across CPQ, Revenue Cloud, Marketing, Tableau, and ITSM.

- Schedule Flexibility: Ability to flex working hours across time zones to support global customer needs.

## Required Qualifications

- 10+ years of total IT industry experience, including 5+ years delivering Salesforce projects.

- Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and/or Industry Clouds.

- Experience with migration projects where Salesforce platforms or clouds are the source or the target.

- Strong understanding of the Salesforce delivery lifecycle, and the ability to partner with Architects and Technical Leads (hands-on configuration is not required).

- Ability to communicate clearly, confidently, and assertively with senior stakeholders and executives.

- Fluent English (written and spoken), given daily interaction with global teams and customers.

- Salesforce certification (at least one): Sales Cloud Consultant, Service Cloud Consultant, or Experience Cloud Consultant.

- Project management / agile certification (at least one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM.

- Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, and Google Workspace.

- Working knowledge of AI-enabled delivery tools (for example, Gemini, NotebookLM) and an agentic delivery mindset.

- Willingness to travel as required.

- Ability to work onsite in Mexico City one day per week.

## Skills

### Required
- Salesforce
- Agile methodologies
- Project management
- Leadership
- Communication
- Financial management
- Governance
- Stakeholder alignment
- AI-enabled productivity
- JIRA
- Azure DevOps
- MS Project
- Smartsheets
- Google Workspace

### Nice to have
- CPQ
- Revenue Cloud
- Life Sciences
- MuleSoft
- Salesforce Data Cloud
- Agentforce Specialist
- Legend certification

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Mexico---Mexico-City/Engagement-Delivery-Manager_JR364474?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)