# Machine Learning Engineer

**Company**: Zendesk
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: €98,000.00-€146,000.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Krakow-Poland/Machine-Learning-Engineer_R35168?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7ef6e27a-c34

## Description

The Enterprise Machine Learning team at Zendesk builds intelligent systems that help the business make better decisions at scale.

As a Machine Learning Engineer, you'll build, deploy, and continuously improve machine learning systems that power this intelligence layer.

**Responsibilities:**

- Design, build, and deploy machine learning models that predict key business outcomes such as churn, expansion, conversion, and customer engagement.

- Develop and maintain scalable ML pipelines that continuously ingest data, retrain models, validate performance, and serve predictions in production.

- Work with large-scale structured and unstructured data, applying modern ML and LLM techniques where they deliver measurable business value.

- Monitor production models, improve performance over time, and ensure reliability through testing, validation, and continuous iteration.

- Collaborate with Data Engineers, Product Managers, and business stakeholders to deliver ML solutions that solve real customer and business problems.

- Own machine learning solutions end-to-end,from problem definition and experimentation to production deployment, monitoring, and ongoing optimization.

**Requirements:**

- 3–5 years of professional experience in Machine Learning Engineering, Applied Machine Learning, Data Science, or a closely related field.

- Bachelor's degree in Computer Science, Mathematics, Statistics, Engineering, or another quantitative discipline.

- Strong understanding of machine learning and statistical modeling techniques, including regression, classification, survival analysis, causal inference, uplift modeling, or related methods.

- Experience developing models on large-scale, real-world datasets, including feature engineering, model validation, and handling imperfect data.

- Strong Python programming skills with experience building production-ready software.

- Solid SQL skills and experience working with cloud data warehouses (Snowflake preferred).

**Nice to Have:**

- Experience deploying, serving, and monitoring machine learning models in production environments.

- Familiarity with experiment design, A/B testing, or causal inference.

- Experience with workflow orchestration tools such as Airflow, dbt, or similar platforms.

- Comfortable using AI-assisted development tools such as Claude Code, Cursor, GitHub Copilot, or similar.

**Benefits:**

- Salary: €98,000.00-€146,000.00 per year

- Hybrid work environment

- Opportunity for bonus and benefits

## Skills

### Required
- Python
- Machine Learning
- Statistical Modeling
- SQL
- Cloud Data Warehouses

### Nice to have
- Workflow Orchestration
- Experiment Design
- Causal Inference
- AI-assisted Development Tools

---

Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Krakow-Poland/Machine-Learning-Engineer_R35168?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)