# IT Business Partner Manager

**Company**: Keywords Studios
**Work arrangement**: remote
**Experience**: mid
**Job type**: contract
**Salary**: US$62 to US$87 per hour
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/2AB6BBDCE6
**Canonical**: https://yubhub.co/jobs/job_7eeadb41-72b

## Description

## IT Business Partner Manager - 12 months contract

We are seeking a highly organized and proactive IT Business Partner Manager to serve as the dedicated IT liaison for our Media & Entertainment (M&E) service line.

### Key Responsibilities

#### Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

#### Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

- Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.

- ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.

- Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.

- Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.

- ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

#### Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

#### Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

### Requirements

- Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.

- 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.

- Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).

- Exceptional communication, interpersonal, and stakeholder management skills.

- Strong understanding of ITIL/ITSM principles and best practices.

- Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.

- Ability to manage multiple projects simultaneously in a fast-paced environment.

### Benefits

The base salary for this role is from US$62 to US$87 per hour, depending on your experience.

## Skills

### Required
- IT project management
- service transition
- Google Workplace
- ServiceNow
- Hardware Asset Management
- Software Asset Management
- ERP & Workday
- ITIL/ITSM principles
- creative industries

### Nice to have
- exceptional communication
- interpersonal skills
- stakeholder management skills