# Trust & Safety Investigator II, Singapore

**Company**: Cloudflare
**Location**: Singapore
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Legal
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8172404?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7ed5f1ff-998

## Description

We are looking for a Trust & Safety Investigator II to work with our global Trust & Safety team. In this role, you will address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers.

Responsibilities:

- Be part of a world-class, globally-distributed team.

- Administer efficient and compliant handling of legal requests, including requests for information, subpoenas, and court orders.

- Ensure timely Service-Level Agreement (SLA) delivery and maintain high levels of stakeholder satisfaction.

- Collaborate with Policy, Legal, and Product teams to ensure scalable processes.

- Handle sensitive content and emotionally charged escalations with tact and a calm demeanor.

- Participate in rotating weekend and off-hour coverage responsibilities.

Requirements:

- 3-5 years of anti-abuse or support escalations experience at an Internet Service Provider or hosting provider.

- Working knowledge of DNS and Internet workings.

- Experience working with lawyers and legal teams on document production requests.

- Interaction with law enforcement individuals and agencies.

- Ability to manage sensitive content and emotionally charged escalations with tact and a calm demeanor.

- Excellent written and verbal communication skills.

- Strong anti-abuse and/or support escalation background.

Bonus Points:

- Experience with legal considerations related to hosted material (notice & takedown).

- Familiarity with DMCA, copyright, and trademark issues.

- Experience working with Security teams around threat identification and disruption.

- Experience in compliance, sanctions, and similar regulatory regimes.

## Skills

### Required
- anti-abuse
- support escalations
- DNS
- legal requests
- compliance
- communication

### Nice to have
- DMCA
- copyright
- trademark
- Security teams
- sanctions

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8172404?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)