# Remote Operations Dispatch Coordinator **Company**: Sedgwick **Work arrangement**: remote **Category**: Operations **Industry**: Insurance **Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-GA/Remote-Operations-Dispatch-Coordinator_R76549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7ecc9d3a-862 ## Description By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. As a Remote Operations Dispatch Coordinator, you will be responsible for accurately routing and assigning claims, tasks, and related requests within the claims management system and providing operational support to temporary housing colleagues. **Responsibilities:** - Set up and assign new claims, tasks, and requests into the claims management system - Enter and review claims data into the claims management system upon request, ensuring accuracy and completeness - Review claims data into notes and documentation to determine appropriate assignment, urgency, and next step - Make outbound calls to carriers, adjusters, or internal partners to obtain required information, approvals, or clarification - Find opportunities to refer claims within the organisation based on established assignment processes and resource guidelines - Assign claims using the tools provided, considering workload distribution, service expectations, and priority level - Support hotel and housing coordinators by providing accurate information during the claim set-up and assignment process - Use multiple platforms to review, route, and adjust claim assignments as needed - Make outbound calls and/or texts to adjusters to discuss claim details for assignment - Ensure all parties have the required information to successfully manage a temporary housing claim - Work with management to make determinations on assignment process and resource utilisation - Monitor open items and follow up on outstanding tasks to ensure timely progression of claim activity - Escalate urgent issues, delays, or discrepancies to leadership as appropriate **Additional Responsibilities:** - Perform other duties as assigned - Support the organisation's quality program(s) **Qualifications:** - High school diploma or GED required - Two (2) years of clerical, administrative, dispatch, or property claims management experience or equivalent combination of education and experience required - Experience working in a fast-paced environment involving task routing, workflow coordination, or claim support preferred **Skills and Knowledge:** - Fluent in Spanish is a plus - Excellent oral and written communication skills, including presentation skills - PC literate, including Microsoft Office products - Analytical and interpretative skills - Strong organisational and prioritisation skills - Excellent interpersonal skills - Ability to review documentation thoroughly and accurately - Ability to work in a team environment while managing individual accountability - Ability to remain calm, professional, and solution-focused when navigating challenging interactions, competing priorities, or workplace conflict - Demonstrates resilience and emotional composure when receiving feedback, addressing concerns, or working with colleagues under pressure - Ability to communicate respectfully and assertively with colleagues while maintaining appropriate boundaries and not taking difficult interactions personally - Ability to handle repetitive, high-volume work with consistency and attention to detail - Ability to meet or exceed performance competencies ## Skills ### Required - Microsoft Office - analytical skills - organisational skills - communication skills - interpersonal skills ### Nice to have - Spanish --- Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-GA/Remote-Operations-Dispatch-Coordinator_R76549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)