# Service Operations - Production Support Engineer

**Company**: Deutsche Bank
**Location**: Pune
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Pune---Business-Bay/Service-Operations---Production-Support-Engineer_R0449538?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7e998986-da7

## Description

We are looking for a Service Operations - Production Support Engineer to join our Corporate Bank Production team in Pune.

The Corporate Bank is a market leader in Cash Management, Trade Finance & Lending, Securities Services, and Trust & Agency services.

As a Production Support Engineer, you will be responsible for ensuring the smooth operation of our production environment, driving a culture of proactive continual improvement, and providing an optimum level of service to our stakeholders.

**Key Responsibilities:**

- Resolve technical and functional incidents, user requests, and troubleshoot application, infrastructure, and functional issues in the production environment.

- Respond rapidly to production incidents with data-driven decision-making, minimizing downtime and financial impact.

- Enhance application health monitoring and implement automation to reduce manual intervention and improve system resilience.

- Provide clear, timely updates to business stakeholders and senior technologists during incidents and follow-ups.

- Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals.

- Enforce and adhere to change, incident, and problem management policies, as well as bank-specific non-financial risk frameworks.

- Promote a culture of engineering excellence, continuous improvement, and knowledge management.

**Requirements:**

- Proven experience in controlled production environments with strong understanding of ITIL practices in large Corporate environments or Financial Services Technology.

- Experience working on UNIX/Linux, Java J2EE, Python, PowerShell scripts, and debugging techniques.

- Strong knowledge of databases, including working experience of writing SQL scripts and queries.

- Cloud experience (GCP Preferred).

- Strong in Site Reliability Engineering Practices.

- Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M).

- Knowledge of microservices, APIs, CI/CD pipelines, and container platforms (OpenShift/Kubernetes).

**What we offer:**

- Best-in-class leave policy.

- Gender-neutral parental leaves.

- 100% reimbursement under childcare assistance benefit.

- Sponsorship for industry-relevant certifications and education.

- Employee Assistance Program for you and your family members.

- Comprehensive Hospitalization Insurance for you and your dependents.

- Accident and Term life Insurance.

- Complementary Health screening for 35 yrs. and above.

## Skills

### Required
- UNIX/Linux
- Java J2EE
- Python
- PowerShell
- SQL
- Cloud
- Site Reliability Engineering
- Geneos
- Splunk
- Grafana
- New Relic
- Control-M
- Microservices
- APIs
- CI/CD pipelines
- OpenShift/Kubernetes

### Nice to have
- GCP
- Agentic AI
- RPA

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Source: [Apply at db.wd3.myworkdayjobs.com](https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Pune---Business-Bay/Service-Operations---Production-Support-Engineer_R0449538?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)