# Banking Operations Specialist

**Company**: Wise
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000157519468-banking-operations-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7e8a11b9-b1c

## Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As a Banking Operations Specialist, you are the backbone of our banking partnerships. Your core purpose is to ensure the flawless, high-quality execution of time-sensitive operational tasks that are critical to the foundation of our banking governance and compliance.

## Job Responsibilities:

- Access & Signatory Management: Independently manage banking partner access and signatory requests from start to finish, keeping records accurate and up to date in line with internal policies and regulatory requirements.

- Audit Support: Prepare documentation and evidence for audits and control reviews, and follow through on assigned actions to address findings.

- Partner Due Diligence: Coordinate annual due diligence requests from banking partners, gathering documentation from relevant teams, including Compliance. Maintain accurate records and ensure responses meet agreed deadlines and internal requirements.

- Banking Portal Onboarding & Controls: Onboard new banking portals, help assess risks and check that required controls are in place. Work with banking partners and internal teams to address gaps and strengthen controls.

- Issue Resolution: Investigate and resolve banking governance queries and operational issues. Escalate complex cases to the relevant teams and track them through to resolution.

- Internal Collaboration: Act as a key contact for Banking, Payment Operations and other internal teams, providing clear information and timely updates to resolve issues and support ongoing projects.

- Documentation & Knowledge Management: Maintain the Partner Bank Directory, procedures and other key documentation so teams can easily find accurate information and keep operations running smoothly.

- Process Improvement: Identify opportunities to simplify workflows and work with the team to implement changes that improve efficiency, accuracy and compliance.

- Operational Readiness: Stay informed about changes to processes, policies and regulatory requirements, and apply them to your day-to-day work.

## QUALIFICATIONS:

- Operational experience: at least 3-5 years of experience in banking, fintech or another complex operational environment, managing detailed work and competing deadlines.

- Risk and controls: Ability to follow policies, identify control gaps and recognise when to escalate risks or request guidance.

- Data and tools: Confidence using spreadsheets and data management tools to organise information, check accuracy and investigate discrepancies.

- Attention to detail: A consistent approach to maintaining accurate records and complete documentation.

- Problem solving: Ability to investigate issues, work through unfamiliar requirements and follow tasks through to resolution.

- Stakeholder communication: Experience communicating with senior internal and external stakeholders, including banking partners, to gather information, resolve blockers and meet deadlines.

- Ownership and prioritisation: Ability to manage your workload independently, prioritise time-sensitive or higher-risk tasks and communicate early when something is blocked.

## Nice to have:

- Experience with banking portals, access permissions or authorised signatory management.

- Experience supporting due diligence requests, audits or control reviews.

- Familiarity with access controls, such as approval permissions and segregation of duties.

- Experience working directly with banking partners to resolve issues or improve processes.

- Familiarity with payment systems or financial reconciliation tools.

- A relevant qualification or certification in banking, compliance or operational risk.

## Skills

### Required
- Operational experience
- Risk and controls
- Data and tools
- Attention to detail
- Problem solving
- Stakeholder communication
- Ownership and prioritisation

### Nice to have
- Experience with banking portals
- Experience supporting due diligence requests
- Familiarity with access controls
- Experience working directly with banking partners
- Familiarity with payment systems
- A relevant qualification or certification in banking, compliance or operational risk

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000157519468-banking-operations-specialist?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)