# Operations Manager – Commercial Property Adjusting

**Company**: Sedgwick
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: Competitive + vehicle/allowance + benefits
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/London/Operations-Manager---Commercial-Property-Adjusting_R77534?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7e7c35de-e2f

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We're looking for an Operations Manager to lead our Commercial Adjusting team across London & South East, based primarily from our London office. You'll support a team of commercial loss adjusters and technical colleagues handling a broad range of commercial property claims, ensuring exceptional service delivery, robust technical quality, and consistently strong outcomes for our insurer and corporate clients.

In this role, you'll provide day-to-day leadership, mentoring and development to your team while driving performance, managing financial targets, and ensuring compliance with Sedgwick processes and regulatory requirements, including the Consumer Duty Act. You'll work closely with insurer clients, brokers, and internal partners, building trusted relationships and ensuring claims are handled with professionalism, fairness and efficiency.

**What you'll have:**

- Commercial claims expertise: Experience handling commercial property insurance claims.

- Customer focus: A strong commitment to delivering excellent service and fair outcomes for clients and policyholders.

- Leadership ability: Proven capability to lead, motivate and support a high-performing technical team.

- Communication skills: First-class written and verbal communication, with confidence engaging stakeholders at all levels.

- Technical competence: Strong IT capability and the ability to maintain accurate, high-quality electronic files.

- Organisational strength: Ability to prioritise, manage deadlines and maintain control under pressure.

- Team collaboration: Skilled in building effective working relationships and supporting colleague development.

- Performance management: Experience coaching, mentoring and conducting structured performance discussions.

- Compliance mindset: Understanding of regulatory expectations, including vulnerability awareness and the Consumer Duty Act.

- Commercial awareness: Insight into how team performance influences financial outcomes and client satisfaction.

**What we'll give you for this role:**

- Competitive salary taking into account skills, experience and qualifications

- Fully funded company vehicle or cash in lieu allowance

- A Self Invested Personal Pension Scheme (SIPP)

- Holiday allowance of 25 days plus bank holidays

- Flexible working from our office or your home

- Private healthcare plan (including pre-existing conditions)

- Life assurance

- Group Income Protection

- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

- Employee assistance programme for employee wellbeing

- Discounts on various products and services

## Skills

### Required
- commercial property insurance claims
- leadership
- communication
- technical competence
- organisational strength
- team collaboration
- performance management
- compliance mindset
- commercial awareness

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/London/Operations-Manager---Commercial-Property-Adjusting_R77534?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)