# Senior Operations Representative Compliance

**Company**: Deliveroo
**Location**: London, United Kingdom - Deliveroo
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8383370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-operations-representative-compliance-7e79a406-c7b/

## Description

We are looking for a talented individual to join our Rider Onboarding and Compliance Team at Deliveroo, which is now part of DoorDash. As a Senior Operations Representative Compliance, you will report to the Rider Compliance Team Lead and collaborate with the Rider Compliance Team to proactively ensure riders remain in-service and compliant.

Responsibilities:

- Accurately load riders to compliance sweeps to ensure valid and compliant rider information and documentation

- Monitor rider compliance flows to minimise friction in the process

- Provide SME compliance knowledge to Deliveroo teams to ensure successful launches in new markets and a compliant fleet

- Manage vendor compliance queues to review and action compliance cases efficiently

- Develop and provide SME market-specific compliance knowledge to vendors and internal teams

- Respond to internal and external compliance escalations

- Ensure Rider Compliance Team process and training documentation is up-to-date

- Provide comprehensive training to new starters and vendors

- Collaborate with the Compliance Team to identify opportunities for reducing inefficiencies

- Proactively identify, investigate, and take actions to mitigate rider compliance risk

Requirements:

- Proficiency in written and spoken English

- Excellent communication skills

- Highly organised and detail-oriented

- Strong team player

- Ability to work in a fast-paced environment and adapt to change

- Self-motivated and eager to learn

- Familiarity with G-Sheets or Excel and experience using Salesforce

Benefits:

- Various benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- English
- G-Sheets
- Excel
- Salesforce

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8383370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)