# Support Engineer (APAC - Weekends)

**Company**: Supabase
**Location**: Remote, Global
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/supabase/4857bb69-da99-4027-87f1-a6a4d03699b3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7e603f96-f61

## Description

Supabase is seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase.

The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Responsibilities:

- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

- Monitor multiple feedback channels, e.g. Github Issues & Discussions.

- Identify where internal tooling might be developed or obtained to improve support efficiency.

- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

Requirements:

- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries.

- Excellent communication skills and fluency in English.

- Skilled in using Linux/Unix operating systems and the command line.

- Experienced working with GitHub Issues and Discussions.

- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

- Having a degree in Computer Science is a plus too.

Timezones & Logistics:

- It's a full-time position permanently, with four 10-hour shifts covering weekends during APAC Hours: 00:00-10:00 UTC.

- We are primarily looking for someone in Southeast Asia or India time zones for this shift.

- This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.

What We Offer:

- Fully Remote: We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.

- ESOP: Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we're building together.

- Tech Allowance: Use this budget to set up your ideal work environment,laptop, monitor, headphones, or whatever helps you do your best work.

- Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.

- Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.

- Flexible Work: We operate asynchronously and trust you to manage your own time.

- Professional Development: Every team member receives an annual education allowance to spend on learning,courses, books, conferences, or anything that supports your growth.

## Skills

### Required
- SQL
- PostgreSQL
- Linux/Unix
- GitHub Issues and Discussions
- English

### Nice to have
- React
- Vue
- Svelte
- Node.js
- Computer Science degree

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/supabase/4857bb69-da99-4027-87f1-a6a4d03699b3?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)