# Head of Sanctions Service Delivery

**Company**: Wise
**Location**: London
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000154376309-head-of-sanctions-service-delivery?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7e568cc5-618

## Description

Wise is looking for an experienced and hands-on Head of Sanctions Service Delivery to lead their growing Operations Team.

As the Head of Sanctions Service Delivery, you will be contributing to the team by:

- Leading 5 Senior Operations Managers and 500+ Sanctions Agents globally

- Coaching, developing, and performance managing the team to drive a high-performance culture

- Hiring new staff as you build out your team

- Owning demand and capacity planning for your team, ensuring you have enough staff to support customers

- Managing service delivery, ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses

- Maintaining strong relationships with Compliance, ensuring you have the right structure and processes in place for effective oversight

- Owning the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project management

- Proactively monitoring process controls to ensure consistent performance, ensuring any irregularity is investigated

- Maintaining strong relationships with Product, Analytics, Engineering, and Compliance

- Becoming a subject matter expert for processes and tooling

The ideal candidate will have:

- 5-8 years of experience leading teams within Sanctions

- Great communication skills, both verbal and written

- Experience setting targets and holding your team accountable to them

- A proven track record of taking individual ownership and responsibilities as well as being a great team-player

- Good understanding and ability to analyse, forecast, and move team's metrics

- Ability to work collaboratively within a complex organisation, across multiple cultures, geographies, and disciplines

- Project management and organisational skills and capability to handle multiple projects at one time

- Ability to travel as needed

Some extra skills that would be awesome:

- Certified Global Sanctions Specialist (CGSS) certification or similar

- Additional language skills in one or more jurisdictions in which Wise has operations

## Skills

### Required
- Sanctions
- Operations
- Leadership
- Communication
- Project Management

### Nice to have
- Certified Global Sanctions Specialist (CGSS)
- Additional language skills

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000154376309-head-of-sanctions-service-delivery?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)