# Healthcare Service Advisors

**Company**: Aviva
**Location**: Markham
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $60,000 – $75,000
**Category**: Healthcare
**Industry**: Insurance

**Apply**: https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Markham/Intermediate-Accident-Benefits-Advisor_R-173104?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7e33397d-558

## Description

We're looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

**Responsibilities**

- Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines

- Handle Accident Benefits claims according to individual authority, knowledge, and expertise

- Acquire investigative reports, independent medical examination where appropriate, statements from insured's/witnesses, and other specialists as required

- Educate customers and providers of any new auto reform changes

- Ensure all aspects of the claim process are handled optimally and within company guidelines

- Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations

- Ensure service levels and quality standards are met by approved specialists

- Educate our insureds about Premiere Healthcare network

- Attend and actively participate in training and file clinic sessions

**Requirements**

- College Diploma/Associate Degree or similar experience

- 2+ years of Accident Benefits insurance claims handling experience

- Large Loss experience is preferred

- Post-secondary Education (College Diploma or Bachelor Degree) in a related field

- CIP or working towards CIP is required for licensing

- Excellent customer service skills

- Excellent communication skills

- Ability to learn and adapt to a fast-paced environment

- Good organization skills

- Ability to adapt and work within various computer programs, databases, and software

**What you'll get**

- The salary band for this position ranges from $60,000 – $75,000

- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities

- Outstanding Career Development opportunities

- We'll support your professional development education

- Competitive vacation package with the option to purchase 5 extra days off per year

- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion

- Corporate wellness programs to support our employees' physical and mental health

- Hybrid flexible work model

## Skills

### Required
- Accident Benefits insurance claims handling
- customer service
- communication
- organization
- computer programs
- databases
- software

### Nice to have
- Large Loss experience
- CIP

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Source: [Apply at aviva.wd1.myworkdayjobs.com](https://aviva.wd1.myworkdayjobs.com/en-US/External/job/Markham/Intermediate-Accident-Benefits-Advisor_R-173104?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)