# Legal Services Manager

**Company**: Twilio
**Location**: Remote - United Kingdom
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Legal
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/8303973?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7e1cfede-151

## Description

We are seeking a Legal Services Manager to join Twilio's Center of Excellence within Legal Operations. You will serve as an initial legal point of contact for repeatable, high-volume legal work, support commercial contracting needs, and help improve operational processes that make the Legal Team more efficient, scalable, and responsive.

Responsibilities:

- Serve as the first point of contact for GTM and Telecom Carrier Relations legal inquiries.

- Review, vet, and respond to high-volume legal requests while following internal processes.

- Independently review and negotiate NDAs, SOWs, service orders, and related agreements.

- Support law firm eBilling matter creation, configuration, invoice escalations, and process improvements.

- Maintain operational expertise across Center of Excellence processes and update playbooks.

- Support ad-hoc operational projects and repeatable tasks across legal functions.

Qualifications:

- Bachelor's degree.

- 5+ years of experience as a Legal Operations Analyst or Manager, Contracts Administrator or Manager, or Paralegal.

- Strong knowledge of commercial contracts and contracting principles.

- Experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transition services agreements, and service orders.

- Experience with Salesforce, Conga, Microsoft Office Suite, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro.

- Experience using AI tools and understanding how LLMs can improve day-to-day legal work.

- Excellent written and verbal communication skills, attention to detail, and a customer-first approach.

- Process-oriented mindset and ability to work in a fast-paced, changing environment with minimal supervision.

Location: Remote - United Kingdom

Travel: While this role is remote, you may be required to travel occasionally for team offsites, All Hands, and other gatherings.

What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

## Skills

### Required
- commercial contracts
- contracting principles
- NDAs
- SOWs
- Salesforce
- Conga
- Microsoft Office Suite
- Google Suite
- Airtable
- DocuSign
- Adobe Acrobat Pro
- AI tools

### Nice to have
- experience supporting a sales organization at a high-growth technology company
- experience creating and managing process documentation and policies
- exposure to law firm billing and eBilling software

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/8303973?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)