# HPC Onsite Technical Consultant

**Company**: Hewlett Packard Enterprise
**Location**: All, Sweden
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/All-Sweden/HPE-HPC-HW-Onsite-Technical-Consultant--includes-24-7-roster-duty-_1207412-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7e1b90f0-0f6

## Description

We are looking for a HPC Onsite Technical Consultant to join us to provide Hardware support for a large HPC (High Performance Computing) system for a Customer based in Sweden (in Borlänge).

As a Resident Technical Consultant, you will be working as part of a dedicated onsite team to deliver onsite hardware reactive support. The role also requires taking part in a 24/7 on call rotation to ensure compliance with the strict SLA (Service Level Agreement) associated with the support contract.

**Responsibilities:**

- Diagnosis:

+ Troubleshoot the HW issues (customer or by HPE onsite reported)   + Produce accurately documented remediation action plans and technical records   + Adopt the methodology and tooling to run the troubleshooting   + Elevate and follow up on resolutions to product L2/ L3 support groups and the appropriate management to ensure timely resolution

- Onsite interventions:

+ Carry out the Plan of Action for failed hardware components   + Maintain meticulous records of planned maintenance actions and outcomes within case management systems   + Monitor the Cooling Distribution Units of the system and act accordingly from stipulated routines

- Spare parts:

+ Follow the spare parts process management for receiving & returns   + Monitor the spare parts inventory and act if replenishment is lacking

**Education and Experience required:**

- Educated to degree level, or equivalent, in a computer science or related discipline

- Minimum of 3-5 years of experience of Computer Systems hardware support

**Benefits:**

- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing

- Personal & Professional Development: investment in career goals, whether to become a knowledge expert in the field or apply skills to another division

- Unconditional Inclusion: celebration of individual uniqueness, valued and succeeded varied backgrounds, flexibility to manage work and personal needs

## Skills

### Required
- Computer Systems hardware support
- Troubleshooting
- Hardware support

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/All-Sweden/HPE-HPC-HW-Onsite-Technical-Consultant--includes-24-7-roster-duty-_1207412-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)