# TRICARE Beneficiary Services Representative FLOATER - Ramstein, Germany

**Company**: Leidos
**Location**: Ramstein
**Job type**: full-time
**Salary**: $31,850.00 - $57,575.00
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Ramstein-Germany/TRICARE-Beneficiary-Services-Representative-FLOATER---Ramstein--Germany_R-00190008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7e0a36ee-74e

## Description

Join Leidos as a TRICARE Beneficiary Services Representative (BSR) FLOATER in Ramstein, Germany, supporting active-duty military members and their families.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Travel 25-75% of the time for multi-site coverage within the EA region, including Bahrain, Belgium, Germany, Italy, Spain, and the UK.

- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.

- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines.

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.

- Provide basic claims status updates and support.

- Lead informational sessions for events like in/out processing, maternity, and pre-separation/retirement.

- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.

- Evaluate and escalate complex issues as needed.

- Maintain compliance with HIPAA regulations and handle Protected Health Information (PHI) properly.

- Assist with remote support, train new team members, and perform other duties as assigned.

**Requirements:**

- High school diploma or GED.

- U.S. Citizenship.

- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.

- Eligible to obtain and maintain ADP IT III clearance.

- 3+ years of customer service experience.

- Willing and able to travel 25-75% of the time.

**Essential Skills:**

- Fluent in English with strong written and oral communication.

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

- Effective presentation delivery.

- Tactful communication with others in person and on the phone.

- Self-starter with strong organizational, time management, and multitasking abilities.

- High attention to detail.

**Preferred Qualifications:**

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

- Background in U.S. military healthcare delivery, medical or clinical environments, or civilian healthcare systems.

**Salary:** $34,500 annually, with an additional $3,500 annual foreign service premium for working in Germany. **Pay Range:** $31,850.00 - $57,575.00

## Skills

### Required
- Microsoft Office
- English language
- customer service
- communication
- organizational skills
- time management
- multitasking
- attention to detail

### Nice to have
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- Defense Online Enrollment System (DOES)
- MHS Genesis
- U.S. military healthcare delivery
- medical or clinical environment
- civilian healthcare systems

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Ramstein-Germany/TRICARE-Beneficiary-Services-Representative-FLOATER---Ramstein--Germany_R-00190008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)