# Head of Payment Operations, PayPal Bank

**Company**: PayPal
**Work arrangement**: remote
**Experience**: executive
**Job type**: full-time
**Salary**: $123,500.00 - $183,700.00 Annually
**Category**: Finance
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Utah-United-States-of-America-Virtual/Head-of-Payment-Operations--PayPal-Bank_R0138217-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7dffe0a4-7db

## Description

The Head of Payment Operations, PayPal Bank leads the end-to-end payment operations function for PayPal Bank, including card acquiring settlement, ACH processing, deposit operations, loan funding, payment posting, reconciliation, dispute and error resolution, and first-line operational risk controls.

The role is accountable for operational execution, controls, governance and reporting suitable for FDIC-supervised operations and adherence to applicable laws, regulations and network requirements.

Key Responsibilities:

- Lead and manage all payment and settlement operations for the Bank, including card acquiring settlement, ACH processing and return management, merchant settlement, FBO account flows, retail and business savings deposit operations and loan disbursement and repayment processing.

- Oversee loan disbursement processing, repayment posting, ACH debit execution, and payment application controls in coordination with Credit.

- Establish and maintain effective daily settlement, reconciliation, general ledger control, dispute and exception management processes.

- Own the first-line operational risk and control environment for payment and deposit activities.

- Ensure operational adherence to applicable laws, regulations, and network requirements.

- Develop and monitor key performance and risk indicators.

- Oversee operational performance and control adherence of affiliate and third-party service providers.

- Serve as the primary first-line operational liaison to Internal Audit and External Audit.

De Novo Charter Formation & ILC Buildout:

- Design and implement the payment operations framework in support of a newly chartered ILC.

- Establish acquiring controls processes.

- Develop and formalize policies, procedures and control standards.

- Partner with Technology and Finance to implement core systems.

- Participate in model validation support, operational readiness testing and pre-opening control assessments.

Ongoing Program Leadership (Post Opening):

- Lead the ongoing execution and enhancement of the Bank’s payment, settlement, deposit and loan servicing operations.

- Maintain and strengthen the first-line operational control environment.

- Ensure continued adherence to applicable laws, regulations and network requirements.

- Partner with Finance, Risk and Credit to support deposit funding, liquidity forecasting, operational loss monitoring, audit remediation and ongoing examination readiness.

Regulator Engagement & Exams:

- Serve as PPB’s primary point of contact for payment, acquiring services, ACH processing, network compliance and deposit operations matters with the FDIC and other relevant supervisors.

- Provide clear documentation of payment flows, settlement controls, network compliance processes and affiliate transaction controls.

- Demonstrate strong first line ownership and evidence-based control environment.

Culture, Training & Change Leadership:

- Drive a strong “tone from the top” culture focused on bank employees and PayPal Inc. stakeholder engagement.

- Support development of the bank’s risk culture by ensuring timely and relevant AML/CFT/OFAC trainings are delivered and completed.

Governance & Reporting Lines:

- Primary reporting: ILC Chief Operations Officer

## Skills

### Required
- card network rules
- NACHA Operating Rules
- BSA/AML operational requirements
- Regulation E error resolution standards
- Regulation W affiliate transaction requirements
- third-party risk management expectations

### Nice to have
- Certified Payments Professional (CPP)
- Accredited ACH Professional (AAP)
- Certified Anti-Money Laundering Specialist (CAMS)

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Utah-United-States-of-America-Virtual/Head-of-Payment-Operations--PayPal-Bank_R0138217-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)