# Customer Engineer, Enterprise - Austin/Dallas,TX or Raleigh, NC

**Company**: Cloudflare
**Location**: Hybrid
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8329370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7df8f01c-e56

## Description

## Job Overview

As a Customer Engineer at Cloudflare, you will play a crucial role in driving the company's technical go-to-market strategy. You will work closely with enterprise commercial clients, guiding them from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion.

## Key Responsibilities

- **Technical Validation**: Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions.

- **Customer Adoption & Value Realization**: Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.

- **Commercial Accountability & Expansion**: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.

- **Trusted Advisory**: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.

- **AI Orchestration & Workflow Automation**: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.

- **Education & Enablement**: Partner closely with the Enablement Team to design, build, and govern technical resources.

## Requirements

- Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer.

- Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.

- Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.

- Proven track record of operating in a quota-carrying or revenue-aligned environment.

- Exceptional presentation and stakeholder management skills.

- Technical Breadth: Demonstrate depth in at least four of the technical areas: Internet fundamentals, Security, Performance, AI Proficiency.

## Nice to Have

- Technical Enablement: Track record of creating and delivering technical enablement that accelerates customer adoption of complex platforms.

- Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.

- Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.

- Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups.

## Education

- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

## Travel

- This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.

## Skills

### Required
- Internet fundamentals
- Security
- Performance
- AI Proficiency
- Python
- JavaScript
- Bash
- Lua
- Go

### Nice to have
- Technical Enablement
- Applied AI Knowledge
- Regulatory Knowledge
- Hyperscaler / Digital Native Background

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8329370?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)