# Customer Engagement Coordinator

**Company**: Manulife Financial Corporation
**Work arrangement**: hybrid
**Category**: HR
**Industry**: Finance

**Apply**: https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Senior-Manager--Strategic-Relationship-Management_JR26071622?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7dee130d-6e6

## Description

This role supports the planning, execution, and enhancement of engagement initiatives for corporate customers and members.

**Responsibilities:**

- Support development and execution of corporate customer and member engagement initiatives, including educational programs, wellness activities, and customer events.

- Manage program delivery, including coordination, logistics, communications, and stakeholder engagement.

- Identify opportunities to enhance customer engagement and recommend improvements to existing programs and initiatives.

- Monitor program performance, participation, and customer feedback to evaluate effectiveness and drive continuous improvement.

- Prepare management reports, presentations, and analysis to support business planning and decision-making.

- Collaborate with various stakeholders to ensure successful implementation of engagement initiatives.

- Ensure all activities are conducted in accordance with internal policies and regulatory requirements.

**Requirements:**

- Degree holder in Business Administration, Marketing, Communications, or related disciplines.

- Experience in customer engagement, relationship management, program management, marketing, or related fields.

- Experience in planning and managing customer engagement activities, seminars, wellness programs, and corporate events for both corporate customers and individual members is highly preferred.

- Strong stakeholder management and project management skills, with the ability to coordinate multiple initiatives concurrently.

- Strong communication, presentation, and interpersonal skills.

- Proficient in Microsoft Office applications, particularly Excel and PowerPoint.

- Self-motivated, detail-oriented, and able to work effectively in a fast-paced environment.

**Benefits:**

- Opportunities for learning and growth

- Flexible environment with a focus on well-being and inclusion

- Global team with opportunities for shaping the future

## Skills

### Required
- Business Administration
- Marketing
- Communications
- Project Management
- Stakeholder Management
- Microsoft Office

### Nice to have
- Customer Engagement
- Relationship Management
- Program Management
- Event Planning

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Source: [Apply at manulife.wd3.myworkdayjobs.com](https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Senior-Manager--Strategic-Relationship-Management_JR26071622?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)