# Customer Success Manager

**Company**: Airtable
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $115,000-$149,400 USD
**Category**: Customer Service
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q23016614

**Apply**: https://job-boards.greenhouse.io/airtable/jobs/8936208002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-7de5fb50-dad/

## Description

Airtable helps organizations build applications and workflows for business processes. As a Customer Success Manager, you will guide enterprise customers from onboarding through renewal, helping them achieve measurable business outcomes with AI adoption and workflow innovation.

## Responsibilities

- Serve as post-sales point of contact for accounts, guiding customers to the right answer or Airtable team

- Drive onboarding excellence, working with customers on a mutual plan for primary workflows to launch within 90 days

- Build joint success plans with customers focused on AI adoption, business outcomes, and operational efficiency

- Lead Executive Business Reviews and data-driven value reviews to document ROI, surface risk, and identify growth

- Develop champions across existing users to sustain adoption

- Deliver enablement to accelerate adoption, such as Airtable 101 and AI workshops

- Guide governance conversations, including license deployment and long-term app strategy

- Run workflow consultations for new use cases and determine the right build path

- Monitor account health, adoption trends, and risk signals, and flag risk early

- Qualify expansion opportunities and hand them to Account Executives with context

- Maintain a current account record, including use cases, success stories, and stakeholder maps

- Serve as the voice of the customer internally, translating usage and feedback into insights

- Develop reusable frameworks, AI-enabled health insights, and playbooks to scale customer impact

## Requirements

- 5+ years of experience in enterprise customer success, account management, or technical account management

- Track record of delivering measurable results for customers through onboarding, adoption, retention, and expansion

- Experience owning relationships with multi-stakeholder enterprise accounts

- Technical fluency and ability to guide business and technical audiences

- Strong facilitation, storytelling, and presentation skills

- Ability to build success plans, run business reviews, and map platform capabilities to customer outcomes

## Nice to Have

- Experience with no-code or low-code platforms, workflow automation tools, or AI-driven SaaS products

- Background in management consulting, product management, or solution architecture

- Experience designing AI-powered workflows or using LLMs to improve customer operations

- Familiarity with data visualization and analytics tools

- Understanding of enterprise governance, change management, and security frameworks

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## Skills

### Required
- customer success
- account management
- technical account management
- workflow automation
- AI adoption

### Nice to have
- no-code platforms
- low-code platforms
- data visualization
- analytics tools
- enterprise governance

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/airtable/jobs/8936208002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)