JobPosting
title: SVP, Head of Distribution Ops and Support
description: We are currently seeking an experienced professional to join our team in the role of SVP, Head of Distribution Ops and Support. Role Purpose To oversee, monitor and control the Customer Channels Operations, IWPB Distribution Support Team, and all units of the Contact Center migrated to Global Contact Centre Shared Operations (SO) in HDPP, providing support to all frontline customer channels. This includes supporting the delivery of Distribution’s service and sales, ensuring the teams’ operational quality in performing enhanced Customer Due Diligence, remediation, and other Channels servicing and back office related functions. Job holder is expected to manage operational discussions between HBAP and SO team, providing suggestions/solutions to allow business units to focus on sales and service. The jobholder also acts as an advisor to the Branches, providing advise and assistance concerning branch operations and shares relevant procedures, guidelines, audit issues, and best practices with the help of Branch Network Operations Control Manager. Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Maintains the levels of operational integrity prescribed by the bank’s procedure manuals. Provides support to the Distribution team by driving business performance, through data collation and analysis, to ensure that sales and service KPIs are met. Act as lead for Enhanced Customer Due Diligence work within the IWPB Global Standard program. Work with Service Delivery, GS, RCO, Change Delivery and local, regional and global project teams to ensure policies, procedures, trainings, technologies and plans are duly executed. Manages operational risk, including its identification, assessment, mitigation & control, loss identification & reporting. Principal Accountabilities: Ensures robust operational platform is achieved across Distribution frontline channels Overse…
date posted: 2026-08-03T21:24:33.494Z
valid through: 2026-10-02T21:24:33.494Z
direct apply: false
occupational category: Finance
industry: Finance
skills: Customer Due Diligence
skills: Operational Risk Management
skills: Leadership
skills: Communication
skills: Interpersonal Skills
hiring organization: HSBC
job location: Place
  address: PostalAddress
    address locality: Taguig
    address region: National Capital Region (NCR)
    address country: PH
employment type: FULL_TIME