# Senior Customer Success Manager

**Company**: NVIDIA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-DC-Remote/Senior-Customer-Success-Manager_JR2020515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7db6ab70-71f

## Description

NVIDIA is expanding its presence in the U.S. federal government market with a dedicated focus on ensuring mission-critical AI deployments succeed.

We are seeking a Senior Customer Success Manager with deep federal market expertise, a strong background in enterprise software adoption within government environments, and an active Top Secret security clearance.

**Responsibilities:**

- Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers, acting as their trusted advisor throughout the full customer lifecycle.

- Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities, technical environment, and operational goals.

- Lead regular Executive Business Reviews and agency-level health check-ins, presenting adoption trends, value metrics, and forward-looking roadmap alignment.

- Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments, particularly within classified, air-gapped, and IL4/IL5/IL6 environments.

- Identify and proactively manage customer health risks, coordinating internal escalation paths with technical, product, and leadership teams when needed.

- Partner closely with federal system integrators, OEM partners, and prime contractors to support smooth deployment and ongoing enablement.

- Serve as the voice of the customer internally, translating field observations and agency feedback into actionable input for NVIDIA's product, engineering, and federal go-to-market teams.

- Support renewal readiness by ensuring customers are achieving their defined success metrics well in advance of contract milestones.

**Requirements:**

- 12+ years of Customer Success, technical account management, or professional services experience supporting U.S. federal government customers, with demonstrated impact on adoption, retention, and customer outcomes.

- BS degree or equivalent experience

- Experience supporting software deployments in classified, air-gapped, or mission-critical environments, with a working understanding of what it takes to operationalize enterprise software in those constraints.

- Familiarity with federal compliance and security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53.

- Strong executive communication and relationship management skills, equally comfortable running a QBR with a program director as working through a technical deployment issue with an infrastructure team.

- Understanding of federal procurement processes, contracting vehicles (GSA Schedule, SEWP, IDIQs), and budget cycles as they relate to software adoption and renewal planning.

- Proven ability to manage complex, multi-stakeholder relationships across agencies, mission owners, and federal system integrators.

- Experience with AI, HPC, or advanced software platforms, enough to have an informed technical conversation and know when to bring in the right experts.

**Benefits:**

- Competitive compensation, equity, and benefits

- Eligibility for equity

**Location:** Remote (US, DC, WV, VA, MD)

## Skills

### Required
- Customer Success
- technical account management
- professional services
- federal compliance
- security frameworks
- executive communication
- relationship management
- federal procurement
- budget cycles
- software adoption
- AI
- HPC
- advanced software platforms

### Nice to have
- TS/SCI clearance
- containerized AI workloads
- MLOps platforms
- GPU-accelerated computing
- NVIDIA technologies
- digital twin/simulation
- geospatial intelligence
- signals processing
- autonomous systems

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-DC-Remote/Senior-Customer-Success-Manager_JR2020515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)